Wells Fargo Bank N Cliff Ave, Sioux Falls

Wells Fargo Bank Reviews

• J

  JUSTIN
  1

  Incompetence is alive and well. I go in for the first time in a long time with the most simple requests...change address, order new checks, and most importantly get a new/temporary debit card. This was a Friday. Everything seems to have gone smoothly. At the end of my session with banker Alexis Estrada, I look right at him and ask if the temporary card works and is ready to go. He says yes it is. Come Saturday evening, I try to use it and it's declined. I call only to find out that it isn't even registered on my account. He never programmed it. I can't get any money from my account, not even the access code because there's no card registered. I can't get food, I can't get medicine! I'm on the phone for hours as the only reply for me telling them I'm diabetic and need my money to buy my meds and food....is "I really wish there was more I could do." They have no interest in your life. No interest in you. We can bail all these banks out with our hard-earned money, but when they screw up and put you in a crisis situation...life or death...they WILL NEVER HELP YOU. I have 24 hours left to go without access to my money/meds. We shall see how this goes.

  Response from the owner

  Hello, Justin. I'm concerned about your experience at this branch and over the phone and want to have it reviewed by the appropriate team. Please email [email protected] with your Google username and any other details you can recall (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Janet, Wells Fargo HL Social

• J

  Jim Johnson
  1

  Getting a little tired of having to go thru the drive up. I do the buisness banking with them and if I need change I must go thru the first lane which is always packed. And why only 2 tellers when there is 4 drive ups?

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• C

  Cody Wilson
  1

  Worst customer service ever. Lost my card at a wrestling tournament and they refused to take 15 minutes to help a customer that is put of state here with kids. What a joke. Several people on staff one lady said she was the only one there and didn't want to deal with it. Terrible

  Response from the owner

  Hi, Cody. This is not the experience we strive for, and I want to make sure the appropriate team addresses your card and customer service concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• D

  Daniel Gutierrez
  5

  I like this bank i have been with them for over that 10 years i go one a week i know Leo he's alway trying to make you're day better

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Daniel. It’s wonderful to see that you’ve had such a positive experience with Leo. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• V

  Vernita Ihnen
  3

  Eventually the loan department realized they denied us a loan based off of misinformation n sent us a courtesy check for almost $200??!! But then wudnt let us cash it @ the bank??!! We ended up cashing it @ Lucky Lady's Casino

• d

  daniel gomez
  1

  Seen them turn away customers who have atm withdrawel limitations because they wanted to use the window pretty sad to see

  Response from the owner

  I'm very sorry to see your review, Daniel. Please tell me more about your experience in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• D

  David Garcia
  4

  Drive thru is usually quick. Tellers are friendly and accurate.

• B

  BONUS ROUND
  1

  Slowest drive through in the world.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• J

  James McCord
  4

  Bank is to big and self fulfilling