Wells Fargo Bank Paoli Pike, West Chester

Wells Fargo Bank Reviews

• L

  Lilly Camacho
  1

  One Of the worst banks with horrible customer service very rude and unprofessional when asked to speak to manager was told manager was not in. Never in my life felt so discriminated and looked down upon. My father whose been banking for many many years was treated like garbage mind you he walks with a cane and has pancreatic cancer. I will share this horrible experience with everyone I come to contact with. Do not go to Wells Fargo bank on west Chester pike!!! No class & unprofessional Truly lack empathy for elders!

  Response from the owner

  Thank you for your detailed review, Lilly. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Susan Kidder
  1

  Wow. My 87yo father and I did not have an appointment, but I have never had a problem speaking with a banker at other WF locations. We were told to 'see a teller'. I said the situation requires a banker, and were effectively dismissed. Called Glen Mills WF, were seen immediately.

  Response from the owner

  Hi there. Although I am glad you received helpful support from our Glen Mills branch, I am disappointed to read about your experience at this branch. This inconsistency is not the experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• E

  Erin Monaco
  1

  Very rude and unhelpful counter staff. I was told I needed to "see a banker" then given a card to scan to make an appointment! So I go through the rig-a-maroll of the app to find no appts until 430p (this is at 9a!).... there were bankers there with NO CUSTOMERS!!! I'll be using the WF on rt 100 from now on... they are MUCH more friendly & helpful!!

  Response from the owner

  Hello, Erin. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• E

  Emily Bishop
  5

  If you have any trouble or need any help or assistance ask for nick. He is one of the sweetest most understanding person I have ever met when going to a bank. I had a few issues when working with a bank teller and as I was leaving I saw nick and asked if there was any possible way he could help me he immediately stopped what he was doing and walked over and politely asked the woman to do the deposit For we have been customers there for many many years. He saved me a lot of headache and unwanted fees that would have happened if he had not helped me If I could give a million star review for nick i would. He always does a phenomenal job, and is an asset to this company. Thank you NICK!!!

  Response from the owner

  Thank you for taking the time to leave this thoughtful review, Emily. I’m glad to read you've had a wonderful experience while working with Nick, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• G

  Google user
  1

  I came into this branch for the purpose of making an appointment with a financial advisor. Instead, I was stuck with John the banker who was very unfamiliar with the computer system. Instead of making an appointment for me, he continuously mentioned that he was a financial advisor for many years, at another bank.When he mentioned that, I couldn’t help but think to myself, he couldn’t have been very good at that job if he is now a banker. He was very unprofessional. Asking personal questions, would ask a question then laugh, when nothing was funny, and voicing his opinions on Covid and Wells Fargo masking requirements. His mask was below his nose. He never made the appointment for me. I will never return to this branch again. This was the only negative experience I’ve had with this branch. Other then that one banker, the staff at this location is very friendly and helpful.

  Response from the owner

  Thank you for taking the time to detail your experience. To ensure I’m able to look into this matter and forward your feedback appropriately, please send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. -Casey, Wells Fargo HL Social

• D

  Dickey Mckay
  1

  I'd suggest not bothering with ANY Wells Fargos, but this one especially. Had to close my account years ago, as every time I went in, I kept getting hassled on opening a savings account. No matter how many times I said I didn't want one, someone from the back would always come up and try to coax me into it. I finally gave in because they were always making me late getting back to work on my lunch break, causing me to get in trouble with my employer because they couldn't simply just deposit my check without hounding me about other things that I did not want. A bunch of wolves that have a hard time taking no for an answer. I'd recommend a smaller bank, like Fulton, or a credit union like Citadel.

  Response from the owner

  Hi there. I’d like to learn more about your experience at this location. Please share some additional details in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• M

  Michael Brooks
  5

  Great staff. always pleasant, professional and helpful. Rarely a long wait. Has become my "go to" branch for all banking services. Used to go to a branch closer to my house but happy to travel a little farther for great customer service.

  Response from the owner

  Thank you so much for sharing these details with us, Michael! I’m happy to see you enjoy visiting this location. Have a great rest of your day. -Nick, Wells Fargo HL Social

• G

  GG
  1

  Today the teller rolled her eyes and moaned when I handed her my deposit. When I asked if there's a problem she said no then proceeded to say she wasn't happy about the deposit so close to closing. Yes it was 10 minutes before they closed but really change your hours or tell your boss you want to be out of work at 1:30 or don't work Saturdays. Don't make the customers feel as if they annoy you . Poor customer service from that one employee. My rating today is based on the one teller because she represents that business.

• e

  elizabeth loxsley
  1

  Very poor manners up front! Whoever is the manager at this branch., needs to seriously take a look at who's covering up front service, no matter WHAT time it is during the business week, it is THEIR responsibility to greet the customer and do their job in a professional manner. The teller up front was rude and her body language Lazy, unhappy and overall just terrible looking.

• G

  Google User
  5

  This location has always impressed me and shown that they are reliable and well organized. They are always well-staffed so there is rarely a long wait. And both the tellers and the bankers friendly, professional, and competent.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience at this location. -Nick, Wells Fargo HL Social