Wells Fargo Bank The Old Rd, Stevenson Ranch

Wells Fargo Bank Reviews

• R

  Rohit Kedia
  1

  Worst service. Will be exiting Wells Fargo. Tried to do wire in middle of the day and they had one persons working in such a big branch. They said come back tomorrow. Then it happened again. Tried to call their corporate. Only crickets. Wells Fargo used to be good service but ever since scandal this place is the worst. I have no issues with chase.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Mary Finch (Marr)
  4

  Periodically, I have been in this particular Wells Fargo making deposits to an account, not of my own. I must commend this location, I have never had a bad experience. Wells Fargo isn't my favorite bank, however, the awesome group of people working at this Wells Fargo make it an exception. Karie, Edwardo, Walter, and Yvette, just to name a few. These individuals have always done a great job by providing exceptional and friendly service. These times have been tough and they continue to go far and beyond for the customers.

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location, Mary. We appreciate the feedback, and it's been forwarded to the appropriate teams. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• C

  Carle Manley
  1

  Called to make sure they had the foreign currency needed for my trip. I was informed by their agent it was not a problem, they had more than enough. Drove across town (all the way across from Canyon Country) and they were closed due to a flood. Well OK, stuff happens. Went back the next day (again it is all about time here) and they refused to sell to me because I was not a Wells customer. I have done this in the past, but was told policy changed. Why didn't they mention that on the first call? No exceptions made. Now I remember why after 20 years as a customer of theirs I left for Logix. Never again Wells Fargo. Thank you Karie Melvin for your understanding and lack of action. That earned you a zero star rating (but I had to give one star). Good work

  Response from the owner

  Hi, Carle. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• S

  Sean Hunt
  5

  Carry the manager really helped me. When she really didn't have to. I opened up an account and she told me to double check to see if I would get a bonus from it and she was right because as usual Wells Fargo does not their stuff together and I was not going to get my bonus until I had to iron out the wrinkles with the situation. Regret going back to Wells Fargo but at least this branch and the manager were very helpful

  Response from the owner

  I'm glad you got the assistance you needed, Sean. If you have any outstanding concerns you would like us to look into, feel free to email us at [email protected] (no account numbers). Thanks. -Liz, Wells Fargo HL Social

• K

  Kevin Johnson
  5

  It's a good location, just no drive through. 3 atm's outside. I've never had any issues here.

• J

  Jack sal
  5

  5 stars customer service from Walter . Awesome as always. Thank you Walter!

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Walter. I've made sure both he and his manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• J

  Jacqueline Murillo
  5

  Great staff!!! William very good and professional employee.