Wells Fargo Bank Granite Dr, Rocklin

Wells Fargo Bank Reviews

• j

  jonathan dresser
  1

  I was the ONLY customer in the branch and the 3 employees in there refused to answer simple questions about my account. This,and the poor attitude of the woman with the desk with the oxygen are what led to me closing my account over the phone as soon as i walked out. Good riddance!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• P

  Phil Cooper
  5

  I would highly recommend this branch to not only our customers, but also to my friends and family! Thanks Vanesa and Katrina for all your awesome customer service and always going above and beyond for us! You have a great crew and we so appreciate the experience when in the branch! Thanks for always taking care our customers loans needs, they always leave very impressed with how fast and smooth the loan process is!! You definitely have earned our business! Thanks again!! 🙏🏻 Sincerely, Phil

  Response from the owner

  Thanks for taking the time to leave a review, Phil! I've passed your kind words on to the management at this location. -Casey, Wells Fargo HL Social

• L

  Lemke RV
  5

  Outstanding service!!! Thanks soo much for the great customer service! You definitely have earned my business. I had a question regarding my account, the very friendly banker recommended I talk with the manager. (I believe her name is Vanesa) She answered all my questions. Highly recommend this branch.. Thank you!

  Response from the owner

  Hello, Haley. It’s wonderful to see that you’ve had such a positive experience while working with Vanessa at this location. I've made sure these kind words are forwarded to the appropriate teams. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• R

  Ryan H
  1

  Use to like this branch until I discovered the manager was a liar. Tried to cash a Wells Fargo check but they refused to do it because one of my accounts was negative. Went to another branch and they had no problem. There are no standing policies to refuse cashing checks due to an account balance. The manager was just trying to be difficult. Go to the branch across the street from the Galleria Mall. Awesome service. This branch sucks.

• N

  Nathan Rothstein
  1

  Branch is closed!!! What’s the reason? Only makes the lines longer at the other branches because even in the morning there’s two tellers working!?!

  Response from the owner

  I apologize for the inconvenience, Nathan, and at this time the only information I have about the closure is that it's temporary. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I'll do my best to address any additional concerns you have. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• J

  Joe Nicolai
  5

  I also own a business in the immediate vicinity of this branch. I appreciate the people that work here because they always go out of their way to help me I am in their branch 2 to 3 times a week at least they always go out of their way to help customers are very courteous and the facilities are always neat and clean I could not recommend this branch any higher if there was 10 stars I would give them 10 never a line I’m usually in and out of there Within just a couple minutes

• C

  Cars R us
  1

  I own a small business my self I understand what it means to be respectful and take care of my customers, but at this location the branch manager is just awful....every other person inside the branch is super nice and friendly except the fake branch manager....I used to go to that bank at least few times a day...now I have to travel to Roseville from Rocklin just to avoid going to this bank....I have a platinum business account and she every single times want to charge me extra for the cashiers check fees, and she is the only person inside that branch that does this to us. and she likes to make a scene in front of every other customer and gets loud ...GOSH I DONT KNOW WHY SUCH A BIG COMPANY WOULD HIRE A PERSON LIKE THIS???? I REALLY NEED ANSWERS ….I will NEVER EVER GO TO THIS BRANCH ANY MORE.....

• N

  Nia Cato
  5

  Katie was so friendly and helpful! Definitely recommend this location for outstanding customer service and great atmosphere.

  Response from the owner

  Thank you for taking the time to review this location, Nia. We strive to do what's best for our customers, and I have made sure these kinds words have been sent to the appropriate team. Have a great day. -Jessica, Wells Fargo HL Social

• S

  Shannon Van Wagoner
  5

  I rally enjoy this bank, everyone is very nice, helpful, resourceful, and always lets you know about ways to better your account.