Wells Fargo Bank Jonesboro Rd, Morrow

Wells Fargo Bank Reviews

• C

  Celissa Fonseca
  1

  What happened to the good old days when customers could walk into a bank and receive service without an appointment? Is this a bank or a doctor's office? Multiple hour wait without an appointment is absolutely unacceptable especially when you have to book a week out for the earliest appointment. Please staff this branch or close it. This branch has been understaffed for years now, new management please.

  Response from the owner

  Thanks for your feedback on this location, Celissa. I know how frustrating this can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

• N

  Ngan Hua
  1

  Worst customer service. The banker whose name is Tracy was so rude with us. She talked to us without even looking at us. She told us to go in her office room with a wave hand and with an impolite way. We didn't even know that She talked to us. I didn't know what made her to treat us like that. We are Asians. Do you guys welcome Asians to your branch or not? First, she was rude with me. During the service, she was so rude with my aunt and uncle. We were so disappointed, but we are glad that we closed our account today and we don't need to come back Wells Fargo to be treated like that. Please provide your staffs a good training on customer services.

  Response from the owner

  This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• S

  Shakeara Robinson
  2

  The employees here are sometimey. Some find simple solutions to problems like simply sending the deposit container back if I need to put more money in & get there job done. others make simple stuff more difficult than it need to be by making me come inside a crowded bank. They got 8 parking spaces and 6 is handicap. Idk I guess it’s just me. I just really don’t see why I need to come inside to do 2 rounds of deposits. It’s not hard. I’m not depositing 2 million dollars in ones. Like -___-

  Response from the owner

  I'm so sorry that you felt you had a two-star experience at this location, Shakeara. If you'd like to speak with a specialist about your visit, please share some more details in an email to [email protected]. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• Q

  Quean Conner
  2

  Hire more staff. Walked in on a Monday morning and the line was long as hec. Not the first Wells Fargo ive been to like this.

  Response from the owner

  This is not the customer experience we strive for, Quean, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• J

  Jim Sarratt
  1

  I was sent to this branch from the Jonesboro branch because they have a notary public. I needed to open a Trust Account. The bankers were in informed about these accounts and the forms associated with them. I spent an hour and forty five minutes opening an account that should have taken 30 minutes. The banker that served me and the manager he was speaking advice from were totally incompetent.

  Response from the owner

  I'm very sorry you had trouble opening your account at this location, Jim. To ensure I can forward your concerns to the appropriate team, please tell me more about your visit in an email to [email protected]. I also ask that you mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• M

  Muhammad Saad
  1

  Went here to get a cashiers check, Ana was really nice and respectful. Tracy crowder on the other hand is rude and disrespectful.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Muhammad. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  A Knitter's Homestead
  1

  Please FIX the ATM you losers! Might as well close this branch because they’re operating on an extremely unprofessional level.

  Response from the owner

  There's a known issue with the ATM at this location, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• C

  C C
  4

  Wow, this is alarming! My experience when I went to open my business account was very pleasant and the representative that help me was very helpful.this was about 2 years ago. I do need to go back and do business with Wells Fargo, but to read all the negative comments I don’t think so. I guess I have to go to the White People Wells Fargo! (THAT’S NOT GOOD MY PEOPLE). Treat people how you want to be treated, that’s my gospel! So, i will give a 4 star for the 2 yrs., visit and a 1 star for all of the negative reviews.

  Response from the owner

  Thank you for your thoughtful review on this location. I'm happy to hear about your previous experience with is. If there's something you'd like to discuss with a specialist, please mention your review and Google username in an email to [email protected] (no account numbers). -Nick, Wells Fargo HL Social

• S

  Sylvia Holley
  1

  Tracy Crowder was the worst most unprofessional individual I have ever dealt with in my life. She didn’t know the answers to none of my questions. So many side conversations with her coworkers. Her attitude is very childish and Seems as if she don’t enjoy her job. Not a good look for the banking business.

• W

  Willie Patel
  1

  Worse customer service. We were trying to make an appointment to open the new account and the lady at the door pointed out to the website said for us to make an appointment. Cmon guys why can’t you understand my uncle is 70 years old and he’s not good like you guys about going on website to make an appointment. Why can’t you guys do like other branches and be more helpful. You could’ve make an appointment over the phone for him ..... but oh well very disappointed. One of the worse experience!!!!!!!!!

  Response from the owner

  Hello, Mike. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social