Wells Fargo Bank Iron Horse Blvd, North Richland Hills

Wells Fargo Bank Reviews

• R

  Random Dude
  1

  Supervisor long blond hair and a teller short dark hair told me that I’m not able to deposit cash to an corporate account and advise me to go get a money order. After calling the corporate office they stated it has to be cash deposit in order authorize my information. After one hour driving around no one would except to cash the money order I had gotten from QT. This was there fault and they don’t know what there doing they are so in professional they all need training even the supervisor this is such a HUGE INCONVENIENCE TO A CUSTOMER THAT JUST WANTED TO DEPOSIT INTO AN CORPORATE ACCOUNT. Poor communication and they don’t listen I had explained to the teller 3 times this needs to be fix and handled ASAP.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• K

  Keenan Ritter
  1

  This branch is the worst ever and they are trying real hard to make sure small businesses fail. I've been a customer since 1995 and it's time I make a change. I understand there are policies that have to be followed but after having a half a million tied up for 2 weeks with no answer what so ever except "Well just check back in three days". We have 70 employees to pay 5 rents due, 5 separate water bills, 5 separate cable bills and 5 separate electric bills due. Of course this situation can only be handled by ONE person who apparently NEVER works, amazing the size of the company wells fargo and our situation can only be handled by one single person. Yall are messing with the livilie hood of not only our company but all of our incredible employees who we depend on.

  Response from the owner

  Hi, Keenan. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into these concerns and assist as soon as possible, please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• T

  Taufa Finau
  1

  Andrea and Alesia is the tellers They need more training For they inconvenience they cause me today been waiting till 9am and it’s just now 12:38pm and finally was able to cash 2 of the money orders that I was advised by Alesia to go get cause they don’t allow cash deposit into an corporate account. She n Andrea was stating that it was a misunderstanding but they need to listen and more TRAINING ON WHAT CAN BE DEPOSITED. So FRUSTRATED AND ANGRY CAUSE NOW I HAVE TO WAIT A DAY TO GET MY SITUATION SETTLED…..

  Response from the owner

  Thank you for your detailed review, Taufa. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• J

  Jonathan Leavey
  5

  A well run bank branch. Helpful Bank Officers and staff.

  Response from the owner

  Hi, Jonathan. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• F

  Fifita Finau
  1

  Tellers Alesia and Andrea told me that I’m not able to deposit cash to an corporate account and advise me to go get a money order. After calling the corporate office they stated it has to be cash deposit in order authorize my information. After one hour driving around no one would except to cash the money order I had gotten from QT. This was there fault and they don’t know what there doing they are so in professional they all need training even the supervisor this is such a HUGE INCONVENIENCE TO A CUSTOMER THAT JUST WANTED TO DEPOSIT INTO AN CORPORATE ACCOUNT. Poor communication and they don’t listen I had explained to the teller 3 times this needs to be fix and handled ASAP.

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• Y

  Yvonne Anguiano
  5

  This Wells Fargo never fails the customer service is excellent I was on my way to the water park so took a chance I walked in and taken care off immediately. I didn’t the young ladies name at the front desk yesterday but I wanted to give her shout out for amazing fast service and she made me laugh to boot lol thanks again

  Response from the owner

  Hi, Yvonne. We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us! -Shannon, Wells Fargo HL Social

• c

  cherry lay may
  5

  Cathryn cook is the best banker ever she is very sweet , fast and friendly .

  Response from the owner

  It’s wonderful to see that you've had such positive experiences with Cathryn. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• K

  Kristi Dudzinski
  1

  After waiting 15 minutes at the commercial lane I was told by Luisa who was very rude that I was allowed to use the other lanes for our business account. That is a first for me in all my years of doing banking. Not sure what the commercial lane is for then. She could have went about things differently but she was very very rude.

  Response from the owner

  Hi, Kristi. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your wait time and customer service concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  Jennifer Cope
  1

  My sister was shorted $1000 today. They did fix it, but not with out being called a liar and basically a thief. It was the tellers fault. Lucia was absolutely rude and disrespectful. She was completely unprofessional. The manager I dont remember her name, I think Cindy ( blonde hair) was very nice and definitely was trying to right the wrong, Lucia started, on top of being extremely busy in the drive thru line. I have never seen someone act like Lucia did in this line of work. Not only that, never once apologized or even acted sorry after it being found to be her at fault.

  Response from the owner

  I'm very sorry to learn about the service you and your sister received at this location, Jennifer. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Please also include the reason you called so I can try to assist with that as well. Thanks so much. -AJ, Wells Fargo HL Social

• J

  Johnathan Bowman
  1

  They refused to give us service. We tried to get 20s turned into 100 dollar bill's and they straight up refused to do it because we are not with their bank. Legal tender is legal tender. A bank is a bank.We had been considering switching from Bank of America to Wells Fargo but after this there is no way we will switch. There have been more problems on diffrent occasion's but this has made our discussion certain.

  Response from the owner

  I appreciate you taking the time to share your feedback on this location, Johnathan, and I'd like to know more about your other experiences Please send an email to [email protected] with your full name, phone number, address, and additional details (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social