Wells Fargo Bank Keller Pkwy, Keller

Wells Fargo Bank Reviews

• C

  Courtney Critz
  5

  I was waiting in this bank today and noticed the teller as she went through several customers, patiently listening to their concerns, teaching them about technology, reassuring them, interpreting what they were asking, and just overall being a kind human. It made me smile. I wish I had her name but I didn’t interact with her, only overheard. People like this make a difference!

  Response from the owner

  This is fantastic feedback, Courtney! Thanks so much for taking the time to leave a review. -Casey, Wells Fargo HL Social

• p

  pat stephens
  1

  Branch banker Jay Ditty does not word things or conversations in a professional manner . He questioned about a document being “legit”? Now Wells Fargo has “policies” that make it harder for loyal customers to conduct business due to the DISHONEST pratices of THEIR employees. Very disappointed in their service so off I go to a different Bank.

  Response from the owner

  Thank you for your detailed review, Pat. I'm truly sorry you haven't received the customer service you expect of us, and I want to connect you with a specialist who can thoroughly review your concerns. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• E

  Eric Wes
  5

  Great customer service and the free coffee and water is nice too! While I am not a Wells Fargo customer (yet), I have been to this bank several times in the past few months. Sometimes for my father. Sometimes for my father-in-law. On each visit I received fantastic customer service (on a variety of topics). In fact, the service has been so good, I am seriously opening an account with Wells Fargo, just to have such a great branch at disposal.

• A

  A-Z HANDYMAN
  1

  I have a business check and came to this place to cash it since it's Wells Fargo check. They asked for ID, second form ID, then 10 minutes later she came back with cash on hand and charged me $7.50 fee. That's fine with me. Then she refused to give me the money, the jerk going around to find manager, then she asked for business certification which no one bring it to cash a check, but luckily I have all that, the fat short looking lady assume is the manager came but still refused to cash it. Why they don't let me know at the beginning that they don't cash THEIR CHECKS? Why wasted 20 minutes of my times. I have bad experiences with all of their location and never do business with them again, got my business to somewhere else with no problems. BEWARE! DON'T DO BUSINESS WITH WELLs FARGO. You will wasted your time and money.

• M

  Malaquia Tran
  1

  Sat down and waited for over 30 minutes after signing in. I needed to change my name due to marriage.. Waited. No one acknowledged me waiting or asked what I was there for. Then after the long wait, while I'm watching employees do nothing it seemed, I finally get asked what I need. Only to find I don't have my marriage license thinking my ss card or new drivers license will be fine. Nope. Waste of my time. Never going back to that branch.

• J

  Jon Bauerle
  2

  Tellers don't really listen. After repeating a request twice, then having her repeat it, they still completed the task incorrectly. This isn't the first time, either.

• B

  Barsoom A
  5

  Very fast service, Allred, Janet is very nice person

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• S

  Shwa Garcia
  5

  Exceptional Customer Service, no bs just up front bankers who know what they're doing.

• W

  Wes Brister
  1

  This place should go out of business Not worth the hassle or their nickel and dime theft

  Response from the owner

  I'm truly sorry you feel this way, Wes. I'd appreciate the chance to address your concerns and change your impression of us. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  Alan Pattee
  5

  The best Wells Fargo bank branch I've ever been to.