Wells Fargo Bank Spout Springs Rd, Flowery Branch

Wells Fargo Bank Reviews

• K

  Kyle Sutherland
  1

  I don’t have a problem at other Wells Fargo locations, but this one is the most convenient to where I live, yet the most disappointing in every way. If you were trying to attract new customers, most people would want a little personality out of the employees. Secondly neither banker could help me open a small business account because they were waiting on people who I never saw the whole time I was in there. Third, it’s not a huge deal, but they are not even open on Saturdays. This Wells Fargo has a great location, but the employees seem like they are just there for a paycheck. Save yourself a moment of “bang your head on the desk “and go down the street to the other Wells Fargo

  Response from the owner

  Thank you for your detailed review, Kyle. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• A

  Angie
  1

  I wouldn’t even give you 1 star! The Wells Fargo at the corner of spout springs and friendship rd. is a waste of Wells Fargo’s money. Although it is only a mile away from us your bad service and inconvenience on almost every occasion has led us to have to go to the one on Hog Mountain just to get service.. Most of the staff in there look like they are miserable and I guess what they say is true…”misery loves company”. Seriously should consider closing instead of causing yourselves so many bad reviews!!

  Response from the owner

  This is valuable feedback, Angie. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• T

  Tina Smith
  1

  Worst employees ever! They are there for their paycheck and thats it . Waited for 20 min for this blonde older lady to come and to tell me that she is busy for the rest of the night and she doesn't have even 5 min to help. There were 2 more guys in their offices weren't doing anything. Please close this bank or bring better employees

  Response from the owner

  I'm sorry you were upset after visiting this branch, Tina. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• E

  EOS
  1

  Poor Service. Cashier could not verify signature on check - said no signature card on file and no checks written on account. Who writes checks anymore? Have had account since First Union > Wachovia > then WF. No surprise there is not a signature card on file. But the attitude of the branch manager was THE WORST. He made me feel like a criminal trying to pass a bad check. Very condescending person. When I said you’re making a poor decision here - I’ll consider closing my 20 plus year account - he had the audacity to say “I can help you with that right now”. He would not work for me another day with that attitude. Complete jerk. However par for the course for this branch. I encourage WF customers in this area to go to the WF branch at Stonebrook Village in front of Target. Used them when this branch was closed during Covid and wow what great service. BTW I called the WF complaint department and was told someone would call me within 48 hours. That never happened. Instead I got a form letter two weeks later that never addressed the real issue which is the branch manager.

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your interaction in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• G

  George Dao
  3

  Friendly cashier and banker. Wells Fargo as a whole though makes it difficult to do business with them and closed my father in laws account and my daughter's account.

  Response from the owner

  Your review caught my attention, and I want to make sure your concerns are addressed. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• A

  Anthony Mulkey
  1

  I needed to get some documents notarized to renew my business liscence and I accidentally forgot the documents at home. I asked the banker if she could please print them out for me and she refused. Are you serious? I have all my accounts with Wells Fargo and they can’t print out two pieces of paper for me? Horrible customer service.

• J

  Jennifer Matthews
  1

  I went in to open an account and I was treated so badly. I felt like the teller did not want to open one for me because it was 4:30. They were rude and I felt very disrespected. When I felt so uncomfortable that I wanted to leave, I told the teller " I would take my business to another bank." She then responded by saying "You probably should do that then." I will make sure to let EVERYONE know how terrible this "experience" was.

• M

  Michael Kovack
  4

  Not a hard place to do that type of business in

  Response from the owner

  Thanks for taking the time to leave a review, Michael. Have a great day. -Casey, Wells Fargo HL Social

• J

  Jessica Muh
  1

  Someone from customer service please contact me. I had such a bad experience with the lady at the front desk, she was super aggressive and had no patience for simple questions.

  Response from the owner

  Hi, Jessica. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your check concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Michael Kovack
  5

  At the front counter inside the facility.

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this 5-star review. -Shaun, Wells Fargo HL Social