Wells Fargo Bank N Silverbell Rd, Tucson

Wells Fargo Bank Reviews

• E

  E Jones
  2

  It's so hard to make appointments if you need something done the same day. Their customer service availability has gotten worse. People there are nice but their availability is pretty bad. Good luck if you need anything else other than what the tellers can do. I couldn't get anyone to answer any phone calls. Had to go to another bank. Too bad because location is great

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• R

  Rob Regal
  1

  Not only did they try to charge my teenage daughter $7.50 to cash a check, but they also failed to disclose that on the phone when I called, as well as failing to disclose the charge until near the end of the transaction. I just had the teller cancel the transaction, and waited to take my daughter to the credit union to open her own account. I am a former Wells Fargo banking and mortgage customer, and it's poor customer service and exorbitant charges like these that drove me away.

  Response from the owner

  Hello, Rob. I'm disappointed to learn about the customer service you received at this branch. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks for taking the time to share your experience. -Shannon, Wells Fargo HL Social

• D

  Dave
  1

  Worst bank branch ever. Called to setup a notary appointment, and when I arrived they refused to help. What a joke. Closed all my accounts and will be banking elsewhere. DO NOT BANK WITH WELLSFARGO.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• S

  Sean Kilgore
  3

  We came around 1pm on Friday but or daughter fell asleep in the car so we didn't get to experience Wells Fargo that day (we went home instead). Today is the day after and we came just before noon. The two people ahead of us got served but then the guy came over and said he was going to lunch. He seemed nice though because he offered us bottled water. The kids got lollipops from the jar that is in the common area so keep an eye on them. Now the other dude is assisting us. Good service but I wouldn't eat here again.

• L

  Lucas Menchaca
  1

  One of the worse banks I have ever dealt with. My wife passed and I have been trying to remove her from the loan so I could cash an insurance check to pay for repairs to my home that happen during her death. They kept asking for the same documents I had already submitted to them before. There answer was, they discarded them as soon as his supervisor reviewed them the day before.

  Response from the owner

  Hi, Lucas. This is not the customer experience we strive for, I'm truly sorry for your loss. I want to make sure the appropriate team addresses your concerns about the insurance check and document handling. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• E

  Eric Copson
  1

  Horrid service, no one was competent enough to cash a state printed check , finally closed my account here and am choosing to bank elsewhere due to Myriam Evano horrible attitude, it’s not my fault she can’t train her banker team well , let alone have enough customer service to apologize for her teams failures , for wasting my time and her attitude was ridiculous and an embarrassment to Wells Fargo

  Response from the owner

  Thanks so much for your feedback, Eric. I truly apologize for the customer service experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• S

  Samuel Grillo
  1

  Called Wells Fargo to exchange Euro's to USD. They stated they only do this for members. I guess having an Auto loan does not qualify me as a member. Very disappointed.

• M

  Mark Rekshynskyj
  5

  I go into this branch many times. Always barefoot, and they always treat me right. They even know my first name because of being unique....

  Response from the owner

  I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• L

  Lamont Serbousek jr.
  5

  I had a great experience here and Andy Martinez is the greatest personal banker I've ever had

• M

  Michael Neish
  5

  Great service from DJ. He was friendly and efficient in opening my new account

  Response from the owner

  Hello, Michael. It’s wonderful to see that you had such a positive experience. Thank you for taking the time to share these kind words! -Shannon, Wells Fargo HL Social