Hughes Federal Credit Union N Thornydale Rd, Tucson

Hughes Federal Credit Union Reviews

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  Cassandra
  1

  Waited around two hours just to finalize my loan, the wait times are ridiculous and they make you jump through so many hoops just to get a car loan not worth your time, do not go here!!! Took me three weeks to finally complete the process

  Response from the owner

  Hi Cassandra. We’re very sorry to hear about your car loan experience. We always aim to assist our members in a timely manner and apologize if this was not the case. If there are any remaining issues we can assist you with, please don’t hesitate to let us know by contacting us at 520-794-8341 or by sending us a secure message at HughesFCU.org/Contact. Thank you for bringing this matter to our attention as this helps us look for ways to improve our members’ experience.

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  Maintenance Barn
  3

  So far, not so good. First they charge crazy high interest and try to pass it off as "We charge everyone the same rate no matter your credit score". Second they are always experiencing a higher than normal call volume. Hello! This is normal now, higher someone to answer the phones! I was thinking about changing to them as my main bank, but no way at this point. Just have to take my finances and home loan elsewhere. If you don't walk in the door, you won't get service.

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  Chris Towner
  4

  Hughes federal credit union is good. Some branches are closed due to coronavirus. Only the drive thru is available. The mobile app is good and has greatly improved over the past year. It's easy to make deposits by phone as long as the amount of the check doesn't exceed $1500. I do get the sense that they are more of a small credit union and provide more personalized service. Everyone I have ever interacted with has been helpful and friendly.

  Response from the owner

  Hello Chris, thank you for stopping by and leaving us a great review! Our lobbies are open, but we highly recommend making an appointment as we are limiting occupancy. Thank you for being a member, we look forward to seeing you soon!

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  Jonathan “Jetboatjohny” Richards
  5

  I just switched over to Hughes, previously I used them a lot for the shared branching services, every time, everyone has been so Friendly, I eventually realized that this should be my bank, so here I am!

  Response from the owner

  Hi Jonathan. We always love hearing from our members, but we especially like hearing that our members are happy banking with us. Thank you for taking the time to let us know about your experience and for being a Hughes member! We look forward to continuing to serve your financial needs.

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  Jake Carr
  1

  After being on hold for an hour I finally got human being to talk to me and not a computer. All I asked for was my loan payoff amount. The lady on the phone refused to help and said thats not my department and put me on hold yet again!!!!!!! Get it together people have a little something called customer service.

  Response from the owner

  Hello Jake, I’m so sorry to hear that we were unavailable to answer your questions. Our call center has been experiencing a high number of callers as of late and our management team has been made aware. You can always send us a private message using our secure messaging center https://www.hughesfcu.org/contact in order to connect with a member of our team. We hope you will allow us an opportunity to turn this experience around. Thank you!

• S

  SUCKAFREE830
  1

  This credit union has the worst automated pay by phone service ever. I dread making my car payment every month. I've complained over and over but they will not fix it. I tired using 3 cell phones to make my payment and it never works. I keep getting "SORRY. THAT IS NOT A VALID ENTERY" I've also tried paying online and every time i change my password it never works. I'm so glad i don't bank here!!!!!!! I will be paying the rest of my loan in full just so i don't have to deal with this credit union ever again.

  Response from the owner

  Hello and thank you for your feedback. We apologize for the inconvenience as we are experiencing a high volume of calls. We recommend setting up an external transfer or automatic payment at https://www.hughesfcu.org/make-a-payment. It sounds like you’re having difficulty remembering your log in information with Hughes, in that case, we recommend authorizing Hughes to automatically withdraw the payment from your bank or credit union by filling out this form https://www.hughesfcu.org/docs/default-source/fraud-dispute-forms/direct-payment-authorization-form.pdf?sfvrsn=636f566_30 and mailing it or faxing it to Hughes Federal Credit Union PO Box 11900, Tucson, AZ 85734-1900 You can always send us a secure email message at https://www.hughesfcu.org/contact. Best advice would be to set up automatic payments, so you won’t have to worry about it. We want to assure you that we are here to help and guide you through the process.

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  eric dominguez
  2

  Don’t ever go to this branch if you are dealing with loans or need to talk to someone wait time is ridiculous don’t inform you how much longer and or even how long it will be go to a different branch or another bank.

  Response from the owner

  Hi Eric. We’re very sorry to hear about your experience at our Thornydale branch. Please know that we value our members and always aim to assist in a timely manner. We apologize for the longer than usual wait time. If there’s anything we can assist you with, please don’t hesitate to let us know. You can stop any of our locations, call our Member Contact Center at 520-794-8341 or send us a secure message with more information by visiting HughesFCU.org/Contact. Thank you for taking the time to provide us with some feedback as it helps us improve our members’ experience.

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  Priscilla Torres
  5

  Really have enjoyed banking with this bank it is way better than the typical banks Hughes federal is a good organization and I’ve been totally happy with them

  Response from the owner

  Hi Priscilla. Thank you for taking the time to share your experience with us. We take pride in providing our members with excellent service and the right financial products, so we’re happy to hear we’ve exceeded those expectations. Thank you for being a Hughes member!

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  Nubth S
  1

  Hughes FCU is a great bank I always recommend it. BUT The customer services in This branch is Horrible. Also I have to add the update they did to the mobile app is not friendly.

  Response from the owner

  Hello Nubth, we're sorry to hear about your experience at our Thornydale branch. We'd love to learn more about your visit as well as assist you with the Hughes mobile app. Please give us a call at 520-794-8341 or send us a direct message at https://www.hughesfcu.org/contact. Thank you.

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  Jennifer Nelson
  5

  We had struggles at the ATM so we went to the window, Allison was AMAZING!! She not only assisted with the deposit but also helped transfer funds for in-house accounts. She is what Great service is all about!

  Response from the owner

  Thank you, Jennifer, for your kind words. It's a pleasure to have you as a member.