Wells Fargo Bank Blowing Rock Blvd, Lenoir

Wells Fargo Bank Reviews

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  Leslie Bloom
  3

  Friendly staff but the dtive thru takes way too long sometimes. I understand wait times because it gets busy. It is frustrating when your sitting in your car and you just see them sitting and talking. Not talking and working, completely facing their coworkers and not waiting on the costumer

  Response from the owner

  We appreciate your feedback and I'm sorry to hear of the wait times in the drive-thru at this location. If you'd like to discuss these concerns with a specialist, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks for taking the time to share your experience. -Nick, Wells Fargo HL Social

• M

  Madison Keen
  1

  I called the Lenoir NC branch with a question dealing with mobile banking when they transferred my call. Unfortunately the man that answered the transfer was named “Eric” and he was 100% no help at all and not to mention very rude. The best response he gave me was “can you just call back tomorrow?” I will gladly call back tomorrow if I don’t have to speak with him. After he offered me no help whatsoever and the conversation was over I asked for his name and he seemed as if he didn’t want to tell me or was not going to tell me. He may have even given me the wrong name... who knows. All I know is he is a poor representative for the business and made me want to go to another bank where they would be happy to help me instead of rude. However the first girl that answered the phone that transferred me was extremely pleasant and a sweet heart but not ERIC.

  Response from the owner

  Hi there, Madison. I'm very sorry to learn about your experience over the phone with Eric. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Nick, Wells Fargo HL Social

• L

  Leanna Perdue
  1

  We've banked with Wells Fargo personally for quite a while and now have our business account there as well. Walked into this branch and was "greeted" by a not-so-friendly individual who was pretty unhelpful. Requested a notary, she looked us up and down, then told us that no one was available to assist us and she didn't know how long it would be. Just super unhelpful, basically was trying to walk away, not even trying to find out who might be able to assist us and how long it might be, you could tell she didn't want us to be there. (It was pretty much the Pretty Woman Julia Roberts moment.) I felt like withdrawing all of our funds because of how we were treated. Still may do so. Wish I had caught her name, because she doesn't need to be a greeter and she also doesn't need to be in banking or customer service.

  Response from the owner

  Hi, Leanna. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• C

  Cassandra Cantrell
  1

  Continuous poor service at this branch location. They make it unnecessarily difficult to bank there. I have no issues with other branches. This one needs to learn customer service skills.

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Jody Stamper
  5

  Great place to bank. The staff is always super friendly and helpful. Been here for 10+ years and never had any problems.

  Response from the owner

  Thanks for taking the time to share this with us, Jody. It’s wonderful to see that you’ve continually had a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• M

  Mike Moyer
  5

  Walked in at 4:32 with an excited 7 year old that has saved enough to open his first savings account, we look around and find a banker with nobody in her office. We rudely interrupted the game she was playing on her phone and asked her if she was who we needed to see about opening a children's savings account. Apparently this particular banker stops working about 30 minutes prior to the end of the work day... I got to leave with a crying child. Thanks again wells fargo. UPDATE- We went back into the bank today and we were helped by Mrs. Lisa Hoyle. She was great and helped us with everything we needed, she was great and due to her kindness and professionalism I changed the 1 star into a 5 star review.

  Response from the owner

  Hello, Mike. I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened between you and one of our team members. Please tell me more about your interaction in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I apologize for the experience and look forward to discussing it further. -Janet, Wells Fargo HL Social

• M

  Maria S
  2

  The worst experience with Wells Fargo branch. Unhelpful and not caring.

  Response from the owner

  I'm truly sorry you feel this way, Maria. I'd appreciate the chance to address your concerns and change your impression of us. Feel free to send us email at [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• M

  Myranda Haynes
  5

  Great customer service from everyone there! Andrea is very helpful and understanding every time I visit.

  Response from the owner

  Hi, Myranda. It’s wonderful to see that you’ve had such a positive experience with Andrea and the other team members at this location. Thank you for choosing Wells Fargo. -Shannon, Wells Fargo HL Social

• R

  Richard Moody
  2

  Your better off getting another bank.

  Response from the owner

  What makes you say this, Richard? Please email me at [email protected] with your username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• J

  Jonas Hoy
  5

  Great times and awesome customer service at this branch!