Wells Fargo Bank Twentynine Palms Hwy, Yucca Valley

Wells Fargo Bank Reviews

• A

  Ashika Maharaj
  1

  Worst customer service . Bankers not available as well as manager all the time you call. Not only in the pandemic, but any time. Answer is always that we are short staffed. Its difficult living in a area where there are few banks. My only regret is that I joined this bank with my business 6 years ago. Most of the time that you call them the person who answers does not understand anything about banking (when you explain them your reason for calling or banking queries that you have). Simple banking verification letter , is a challenge to get from them. Never write reviews on local business, but this is a national brand bank that have people working in this branch is totally incompetent, lack customer service skills, feels like they are doing you a favor. Totally Frustrated.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• G

  GERALDINE NASSAR
  1

  I had a very disappointing experience @ Wells Fargo, Yucca Valley Branch today. The Asian bank teller has a very poor customer service skills and incompetent. I clearly stated that I would like to encash my Wells Fargo check using my own checking account and she dumbly asked me if I was a Wells Fargo member???? Moreover, the amount she processed was wrong, it's clearly indicated on the check that it's for $615 and she was only giving me $500. She's not focused on her work and she seems so distracted. Beware of this bank teller!!!

  Response from the owner

  Hi, Geraldine. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• T

  Timmothy Garrison
  1

  Couldn’t even take my call to inquire about establishing an account with them. Said they were understaffed and couldn’t help me right now. Fell short of my expectations.

  Response from the owner

  Thank you for your detailed review, Timmothy. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• P

  Pablo Gonzalez
  1

  I am very dissapointed at wells fargo. My wife and i have been loyal customers for more than 13 yrs. We do not bank with anyone else but wells fargo. I was given a fake 100 dollar bill, the teller told me that i should check my money before leaving the bank, i could not believe she said that.I lost $100, in the middle of this pandemic i cannot afford to loose any money. They basically said to deal with it. Please make sure they check your bills before you leave. That was a horrible experience. I am not going to bank there anymore.

  Response from the owner

  Hi, Pablo. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• T

  Team Jiggawatt
  1

  Come on people no drive of ATM?? And the walk up ATM's have been broke numerous times recently also no cash deposit available all the time. What ever district manager is handling this branch really needs to crack the whip I'm done with this location period.😕👎

  Response from the owner

  Thank you for the feedback on this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• E

  Eric Harris
  1

  Bank Manager can't handle confrontation. Will go over your head while smiling in your face. I would rather drive the 45 minutes to the other location. I'll be seeing you around. It's a small town.

  Response from the owner

  I'm sorry you were upset after visiting this branch, Eric. Could you email me at [email protected] with some details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• W

  Windslow Terrance Fong
  1

  Very rude, terrible customer service. 3 tellers behind the glass, only one working. Always too busy to help customers. I am never able to speak to a manager without an appointment. All I have are simple deposits. Too complicated for them. I will be closing my accounts.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Robert Booth
  1

  Don't know whats going on at this branch been here three times in last 10 days lines out the door. One teller Two other tellers sitting in corner talking to each other doing nothing. Seemingly no urgency to speed anything up. Pretty shoddy operation.

  Response from the owner

  Thanks for your feedback on this location, Robert. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• N

  Nikone Sayaketh
  2

  I hope they will do better customer services.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• A

  Annette Menou
  5

  Been with Wells Fargo more than 10years and will never use any other bank. Everyone at the Yucca Valley branch have always been courteous, polight, & helpful. At times a Blessing. Weather a person has $2. or $2 million. ☆☆☆☆☆☆☆☆☆☆.