Wells Fargo Bank US, Daphne

Wells Fargo Bank Reviews

• a

  a Self Hi5
  1

  Spent over an hour on the phone. The customer service person told me to go to local branch to handle it. I went to this branch and they told me they had never heard of what the customer service people told me. The 1-800 people apparently “know nothing”. Clerk spoke to manager came back and told me to call 1-800 number to resolve banking error. Terrible service. Bank local.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• a

  alisha phillips
  1

  I wish I could give zero stars for this bank. The teller (Hayley) is rude, someone people are not tech savvy and a little understanding would be nice.

  Response from the owner

  I’d like to know what happened to make you feel this way, Alisha. Please send an email to [email protected] with some additional details about your visit (no account numbers), and I’ll do my best to address your concerns. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• M

  Mrs. Lambert
  3

  Well, be careful, Wells Fargo is not in Full Banking mode due to COVID. Any excuse. So if you are needing a full service bank with all products available this may not be the place. Loans are difficult, but even with excellent credit and accounts in good standing for years there is little they can do because of covid-19 for the foreseeable future. That is where you might need another financial institution not affected by COVID.

  Response from the owner

  Thanks for your feedback. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social

• N

  Nezar Tarbin
  1

  I love wells Fargo, but this is the worst location I have ever been to. They are located close to where I live, but I try my best go avoid them. They are almost never helpful. When it comes to the free services wells Fargo provides, like notarizing and faxing, they almost always tell me they can't do it. They claim no banker is there to help me, when I can clearly spot the banker behind her. They also scammed my Dad.

• M

  Mike Buzz
  1

  Today is Friday. Just tried going through the drive through at 3:50 and got refused. They are now closing at 4:00 and aren’t allowing people to do their banking. My wife and I will be closing our accounts and moving to a bank that actually cares about their customers.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• B

  BL G
  5

  I want to thank Wells Fargo Bank and the fraud alert. Today we were contacted by them that my card had suspicious charges. Thanks so much for taking care of us. We did not make the charges and Wells Fargo froze the charges and called us. We appreciate you.

• m

  mark kaminski
  1

  You would have to be out of your mind to put your money in this institution! They ignored my mother's power of attorney for upwards of 10 years, denying her access to her own money. They then totally ignored her will and the wishes of the executor, forcing us to hire two different law firms (at the same time), in two different countries, to go after them. Eighteen months after her death, they are still frittering away her estate, by forcing us to continue through the courts, to execute her last will. You can check in any time you want, but your money never leaves! Wells Fargo? Ha! They should be called the "hole in the wall gang"...

• T

  TONYA Medina
  5

  Great people in Foley, Al. Hispanic people very nice to me that work there. The entire bank was appreciative for our business. God bless America

• J

  JD Hudgins
  5

  Jessica was extremely quick and also extremely nice

  Response from the owner

  This is great to see, JD! I'll make sure your kind words are forwarded to Jessica and her manager. -Casey, Wells Fargo HL Social

• T

  Teresa McCardle
  3

  They are not open on Saturday anymore and close at 5:00 during the week. How are you supposed to deposit money when you work full time?

  Response from the owner

  I'm truly sorry you feel this way, Teresa. I'd appreciate the chance to address your concerns. Please tell me more about your experience with us in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social