Wells Fargo Bank W Layton Ave, Milwaukee

Wells Fargo Bank Reviews

• S

  Sheila Semrou
  1

  Poor customer service; Called at 8 AM on 7-6-22 to report the inability to use the Wells Fargo App. The representative on the phone (Brenda) instructed me to try logging in on the WF website. When I was unable to do that after 3 attempts (with her on the phone) she told me that my internet must be down! She incorrectly assumed and I informed her that it appeared to me that the Wells Fargo Website was down! She checked further and found that was correct. Thank you for wasting my time and providing incorrect information.

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• J

  Jeff H
  1

  If I could give a zero star I would. Lobby not open, forced to use car line. Never less than a 30 minute wait. Truly unbelievable. Back the next day. Same thing. Forced car line. 30 cars ahead of me. The worst bank .

  Response from the owner

  Thanks for bringing this to our attention, Jeff. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• Z

  Z. K.
  1

  A former executive at Wells Fargo bank is claiming that the company held "fake" job interviews for minority candidates for positions that had already been filled and says he was fired for bringing attention to the matter.

  Response from the owner

  I appreciate you taking the time to share your feedback. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• M

  Mariah
  1

  Writing this review through my sisters google account. HORRIBLE, TERRIBLE, need to be sued in my opinion. Put my paycheck into a different account when I went through the drive through and then refused to give me MY money back and called the other customer pretty much asking them if they could take MY money from their account. They don’t have any managers working in this building. Wells Fargo is a HUGE JOKE. Everyone should just leave this bank now. Very angry.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns immediately. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• S

  Steven Kasinski
  1

  Always a long wait at the drive thru teller. I was second in line and it took 5 minutes for the driver a head of me to complete their transaction. I was only making a deposit and it still took several minutes and there were no other customers.

  Response from the owner

  Thanks for your feedback on this location. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shaun, Wells Fargo HL Social

• S

  Scott S
  1

  I've been a Wells Fargo customer since 1984. I wanted to cash a check today and Wells Fargo on Layton Ave was the closest place to do it. I went inside the location and immediately was greeted by someone. Sounds good so far, right? Then he told me that I'd have to leave the building and wait outside in line, if I wanted to visit a teller inside. What? It's 18 degrees outside (1-19-2021 around 10:45am). As I looked at the teller area in the building, there was only ONE teller and about a dozen people in line being directed to wait in line outside. This is absurd and I have never been so insulted with such arrogance. I know I'm not a million dollar business, but I do (just as an individual) lately about 10K per month in personal deposits. This was the straw that broke the camels back. A few weeks ago, I was treated rudely by the location in Sturtevant Wisconsin. On Friday of this week, I'll need to deposit another check around $10k, and I'll be looking for another bank. Also, I'll be closing my account out at Wells Fargo, and recommending that all my family members do the same. Enough is enough.

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• T

  Tanya Gamerdinger
  1

  This location is terrible. The drive thru is as slow as it can possibly get without it being nonexistent. I think, even if more people did work here, it would still be like this. 30 minutes later….still sitting here.

  Response from the owner

  This is valuable feedback, Tanya. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• J

  Jason Dykas
  1

  A minimum of 30 minutes in the Drive-Thru every time I come here doors are always locked I can't wait to take my personal and business checking out of Wells Fargo and move it to a bank that actually warrants my business

  Response from the owner

  Thanks for bringing this to our attention, Jason. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• S

  SabrinaB. TV
  1

  Google stated this location was closed. However due to covid changes, google hasn’t been the most accurate. I called this branch 4 times to see if someone could assist me with putting something in my safety deposit box. No answer each time, which is understandable as they may have been busy. I still went to This Wells Fargo location. I arrived at 11:20am. (12pm is closing time). I pulled on the door, it was locked with a sign in bold letters CLOSED TEMPORARILY. However, I seen people in the drive thru. My thought process was they are doing this because of Covid. I joined one of the lines to get information on how to access my box and to deposit some cash. After 40 minutes of patiently waiting, l explained my needs to the teller. The teller was pleasant and told me I can deposit the cash. But because it was after 12pm I would have to wait until Monday to access my box. I explained I had been waiting for about 40 minutes (We both had pleasant tones). She then stated she will have a manager talk to me to see if anything can be done. His name is Ryan. Ryan gets on the intercom, states the same thing the teller told me. I then asked, even if I was already here? (From here his tone was sounding like he was getting annoyed) He then proceeds to say, well you could have used the door bell to notify us that you were outside. I stated I didn’t know it was a door bell to use especially when it says CLOSED TEMPORARILY, did the sign on the door specify I could still get in? He rebutted and stated there is a number you could have called. Told him I called multiple times and there was no answers. He then says, well why wouldn’t you knock on the door? At that point I really wanted to go off especially with that being a manager! I did not expect for him to let me in but to inform me in a PROFESSIONAL MANNER that I have options to access my box, SO NEXT TIME IT WONT HAPPEN AGAIN! When I opened my safety deposit box i should have been told to me that I could have access even if the doors are LOCKED. It is your duty as an employee/manager to educate and inform customers. Not talk to them in a “YOU SHOULD’VE KNOWN” type of attitude. People like that are the worst to have as a manager. Which explains why there are a lot of horrible customer service reviews. All managers set the tone.Honestly getting fed up with Wells Fargo as a hole, they do not have the greatest history with employees anyway.

  Response from the owner

  I'm truly sorry to learn about your experience at this location and over the phone, Sabrina. Could you email me with more details about your interaction with the associate you mentioned? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you for your feedback. -Janet, Wells Fargo HL Social

• R

  Rahim Salam
  1

  the service is sooooooooo slow..time to close my accaount from here…bye bye

  Response from the owner

  This is valuable feedback. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Nick, Wells Fargo HL Social