Wells Fargo Bank Palmer St, Delta

Wells Fargo Bank Reviews

• R

  Ryan Whittamore
  1

  Don't waste your time at this branch the people are so unorganized. And instead of trying to solve an issue was told I can take my documents somewhere else. Being a customer for over 15 years is a bit daunting being told to take my documents somewhere else. Granted I was there at 1pm and there was no customers in at the time and still No one could get a notary done. Not the way I would do buissness. On a final note I'll probably close out my accounts here and move to a bank that wants my buissness once my mortgage is finalized (not with wellsfargo).

  Response from the owner

  This is not the customer experience we strive for, Ryan, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• D

  Den Usa
  5

  We will only speak about the teller services since that is what we used. We were on vacation and this was one of our money refueling stop. Everyone was friendly and helpful. Had a bit of trouble finding the entrance to the building due to the construction. Hopefully that is all completed now.

  Response from the owner

  Hi there. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• M

  Maria Sanchez
  1

  I called that branch all day and finally got someone on the phone! I needed to make an appointment to get my name off an account that is time sensitive that I do so, and apparently we both have to be present. But only takes 1 person to close it. Completely makes no sense btw. I tried making an appointment online but there is never availability for the time I can come. I made an appointment with Courtney for 4:00pm. I had to take time off of work, drive an hour to get there just for them to tell me Courtney had already left for the day! I didn’t get a phone call, no notification whatsoever. That is not my first time dealing with her and the same BS happens. Then she lies and says she called me when I had no missed calls, no emails! Nothing! I am a manager myself and I would never treat my customers that way! I don’t care if it were an emergency or not a simple phone call would have been appreciated! Or at least someone to help me! When I asked to talk to her manager I was told she is the branch manager. I asked to talk to her boss and the lady told me there isn’t anyone above her! Yea I was shocked. She said she was the service manager and would log a complaint what is a complaint going to do??? She’s a manager and could t help me either. She said she wasn’t authorized. What the hell kinda place is this! So here I am bc she probably didn’t. Thank you to Jessica who left her customer to bring me a customer feedback card. Which I also complained there.

  Response from the owner

  Thank you for your detailed review, Maria. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your feedback to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username or the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• C

  Charles Hankins
  5

  I have been a Wells Fargo customer for many many years now. They; whether in person or on the phone; have been absolutely AMAZING! I am trying to deal with something now and they are spot on with assisting me! A definite recommendation from me.

  Response from the owner

  I’m glad to read you've had such a wonderful experience working with us. I've made sure the managers are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• S

  Susan T
  5

  Very pleased with the personal attention I received from Cortney at the Delta branch. She helped me with an extremely important transaction (the Montrose branch offered to "take my number ") with very short notice. I really appreciate the accommodation and professionalism.

  Response from the owner

  Thank you for taking the time to review this location. I’m glad to read you had such a wonderful experience. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• J

  Joe Roice
  2

  Extremly dissatisfied. Will not return calls and they haven't been able to replace a business card in over a year. Will be a huge relief when they finally call back so I can close my accounts.

  Response from the owner

  I’m truly sorry this was your experience when visiting this branch. Please allow me the chance to have this thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• L

  Lauri M. Garrison
  1

  Call the local number just to be connected with someone in another state after being left on ignore for several minutes. TERRIBLE customer service!! EDIT: On the upside, when I finally did reach the local bank, the LOCAL person was fabulous!

  Response from the owner

  I'm very sorry to learn about your experience over the phone, Lauri. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Please also include the reason you called if you still need assistance with that as well. Thanks so much. -Janet, Wells Fargo HL Social

• D

  David Weber
  1

  Anyone that puts their money into Wells Fargo deserves to get screwed over. Wake up, read the news. I use the local First State Bank of Colorado and Bank of Colorado. Don't be a victim, pick your bank carefully.

• L

  Life is for living
  1

  It might as well be a vacant building. Never open. No calls answered. ATM never works. I will no longer be trusting them with my money.

  Response from the owner

  Thanks for your feedback and I'm sorry to see this has been your experience with this location. Could you tell me more about your concerns in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Nick, Wells Fargo HL Social

• B

  Brandon Walker
  1

  Literally everyone who works there is a complete eye-sore and not the friendliest. Skip this Wells Fargo if you have the chance!