Wells Fargo Bank Chapman Ave, Garden Grove

Wells Fargo Bank Reviews

• B

  Bụi Gió
  1

  They don't have any bankers in there for you to do anything, 7 days a week! Seriously. Only the cashiers. That means you can not walk in to do anything except deposit money! And their credit cards always have fraudulent and scam problems. Please stay away from this bank for your pocket's safety and peace. The online customer service is very unprofessional, rude and time wasted.

  Response from the owner

  Thanks for taking the time to share. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• N

  Nichole George
  1

  Worst line ! Even small banks have more tellers 1 teller what a joke and one the men who works here has a cocky attitude ! Worst service ever

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  MizFish SoCal
  1

  Racist tellers if you are of any other color but white prepare for them to put holds on your checks and ask for 4 kinds of ID when you come to put a check in your account.

  Response from the owner

  I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• M

  MVD Mai
  1

  Bad Bank, bad customer services! Cannot take care your business. Please move your business to Chase or Charles Schwab.

  Response from the owner

  I'm very sorry to see your review. Did you have an experience at this branch that made you feel this way? Please tell me more about your concerns in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• T

  Tuong Do (Đỗ Huy Tưởng)
  1

  They let me wait for hours … Only 1 banker today ?

  Response from the owner

  Thanks so much for your feedback, Tuong. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• S

  Sabrina Aphrodite
  1

  I went there for the first time, trying to open an account, and I was seated waiting to assist me, and there was a women raising her voice at me while she was giving me instructions. Knowing the fact is a quiet facility, and then the security guy was trying assist me but he doesn’t have the patience to do so and it was causing a Scene.... I felt embarrassed and then there was a banker who came in and help me calmly. There shouldn’t be 3 people helping at the same time and I shouldn’t come in and apologize just because colleagues are unprofessional in there facility. I made a appointment but I felt uncomfortable to even go back in. I’m a new customer, and I shouldn’t feel this experience. Please improve... thank you.

  Response from the owner

  Thank you for taking the time to detail your experience, Sabrina. This is not the level of customer service we strive for, and I want to make sure your concerns are thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username or the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• C

  Chy000 0
  1

  My dad opened a bank account there and put the minimum $2500 and got charged $15 every month for 3 months. On the 3rd month, he asked why he was getting charged and they said that he didn't have the minimum balance of $2500. He showed them that he did, but their excuse was that he took out $40 one day out of the month which he put back 2 days later and they said that he is supposed to have $2500 every day for a month. Stupid bank.

  Response from the owner

  I’m truly sorry for the experience your father has had with us. Allow us the opportunity to review your concerns. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• L

  Lilia Guerrero
  1

  The representative who picked up the phone just left me hanging for 15 minutes. All I asked was if I could make an appointment with a banker. He (wasn't able to get his name, but I made the call, a few minutes after 1:pm 12/09/2020) said that he'll check the schedules. How long would it take to check anyway? Garden Grove branch got lousy service when it comes to phone etiquette.

  Response from the owner

  I'm very sorry to learn about your experience over the phone, Lilia. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Janet, Wells Fargo HL Social

• R

  Richard Gallagher
  1

  Went to replace a damaged $20 bill after speaking to customer service and custimer service indicating they would replace the bill. This branch refused to-do so. I went up the street to the harbor blvd branch, who did it without question. Take your business to a bank that doesnt waste time, and actually has some sense and good customer service.

  Response from the owner

  Hi, Richard. I'm very sorry to read your review, I know how frustrating it is to receive inconsistent service. I'll look into the bill replacement concerns you raised and make sure they're addressed. Please email [email protected] with your username, and be sure to mention your review on a Wells Fargo location (no account numbers). Thanks so much. Janet, Wells Fargo HL Social

• B

  Bill Jenkins
  1

  I received unfair and prejudice treatment from this bank. I simply drove to another bank and handled my transaction in less than 3 minutes,additionally I will be filling s.a.r. reports on several employees in this bank and will also notify the. F.b.i as well.......terrorists and racism will not be tolerated on any level