Wells Fargo Bank W Bay Dr, Belleair Bluffs

Wells Fargo Bank Reviews

• Y

  Y. Williams
  1

  First let's start out with Corinne this not to cute I'm mean that sarcastically called the manager because I had a check for 8000$ and said they needed proof from the account holder I ask why they had no good reason person in line says because your black I knew didn't want to say it until it was noticed. The manager last name Schmidt needs social skills being that he is in this position. My Boss did not like the situation and I will follow up as far as I can.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  M G
  3

  The staff here are nice, polite, quick. The bank's policy of not handling cash is the reason for 3 stars. Their reasoning for not taking cash is "it prevents money laundering". Heh, yet they take cashier checks/money orders - which don't require ID at the local walmart. So I just bring my cash to the Walmart, get a cashier check, and then go to Wells Fargo to deposit it. Huge waste of time and an even better way to launder money. .

  Response from the owner

  I'm truly sorry you feel this way. I'd appreciate the chance to address your deposit concerns. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Joseph Kerr
  2

  Did a large wire transfer and was told that within the hour of the transaction, the money would be received. Three and a half hours later I called the bank to inquire about the DELAY, and I was shocked to hear that the bank had FORGOTTEN to get the second approval. Hours of waiting to close on the deal lead to NO CLOSING. I am angry and sad and it's a reflection of the current inept service we all have to tolerate.. Banking elsewhere really seems attractive right now. This is not a reflection on the service Elena provided. She was very nice and professional.

  Response from the owner

  Thanks for bringing this to our attention, Joseph. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• S

  Sophia Nesqork
  1

  I have had bad experiences coming here due to only one person working, she’s a very young nice lady but I feel bad for her. Always a long line, always a long wait time, and always understaffed. I think I’ll be switching to Bank of America

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  Jeremy King
  1

  I cash my check the same way with wells Fargo every week at locations all over Pinellas and Hillsborough county... never have I had any issue till today at this location on west bay... We will never be back. I will drive out of my way to any other location Still love wells Fargo. Just not this one

• N

  Nicholas Enfante
  1

  Steal my check for over a week this bank is trash thanks for leaving me with nothing

  Response from the owner

  Thanks so much for your feedback, Nicholas. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• L

  Linda C Sargent
  5

  I've had nothing but good experiences here. Manager very helpful. Courteous staff.

  Response from the owner

  Thank you for taking the time to review this location. I’m glad to read you had such a wonderful experience. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• J

  Jeff Robinson
  5

  I've been with a few banks and this is by far the best banking experience I've ever had. Thank You Amber!

• L

  Leslie Buttorff
  1

  Not very good customer service and not friendly. Too busy doing back office stuff rather than helping customers.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Leslie. -AJ, Wells Fargo HL Social

• A

  Adam Hasebi
  1

  Worst experience ever! Waited for over an hour to send a wire.

  Response from the owner

  Thanks for your feedback on this location, Adam. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social