Wells Fargo Bank Alvarado St, Monterey

Wells Fargo Bank Reviews

• C

  Cathy Jaeger
  3

  More tellers and better hours would be nice especially since the ATM machines don't always function as they should. The people working there are great, wish there were more like them in the bank.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• N

  Nicole Kathleen Pascua
  5

  I don't usually write reviews but I just had to write one for this Wells Fargo Branch! Excellent service. Employees were accommodating and friendly. The personal banker I was assigned to, Leo, was especially helpful for a first time bank customer like me. She walked me through with everything I needed to know and provided me extra information for my personal banking needs. The manager, Rita, was welcoming as well and was eager to talk to me as soon as I stepped into the building. Kudos to them!

• P

  Paul Castle
  5

  We tried to cash travelers cheques at several banks during our holiday in America only to be refused as we weren't account holders. Wells Fargo in Monterey came to the rescue to the cash strapped tourist! No problem for them at all. Thank you Wells Fargo 😊😊😊

• T

  Tubagus Muhamad Iqbal
  4

  I took photos when I visited Monterey in August 2014. An iconic bank with historical building office

• m

  mary c
  1

  My account became overdrawn on 5/18 for $160.00 (o.k my mistake) I went to deposit money the very next morning and my ATM card did not work. So I went in the office only to find the revoked my card. The teller was quite surprised because I haven't been overdrawn in the past. She had to cut up my card and request a new one. I'm am heading out of town with no ATM check card because of this crazy policy. The teller informed my that there are so many people overdrawn because of the economy that they have started this new policy.Could they just have put a hold on the card. But to cut it up so I have to wait 7-10 days for anew one is just WRONG. Folks I would have to say the hand writing is on the WALL. Wells Fargo has got to be in Trouble like the others or why would they do this to good customers. Do not walk but run to withdraw your money. Ive been a customer since 1981 so sad to see a company that has been around for so long go under.

• L

  Lemmetellyouwhythatsbullshit _
  1

  I went to cash a check and they didn't want to do it because supposedly my ID wasn't proper and I needed "better" identification....I've been to the banks in Monterey and Salinas multiple times and never had this problem.

• E

  Erika V
  5

  Ben notorized our home purchase agreement today. He was exceptionally polite and professional.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Ben. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• W

  William Gallagher
  5

  Like stepping back in time to when banks looked liked banks and bankers looked like bankers. Great service. Very professional.

• T

  Tony R
  3

  Not much ok... lots of fees!