Wells Fargo Bank W Main St, Visalia

Wells Fargo Bank Reviews

• M

  Marc Reyna
  1

  Worst banking branch to deal with. Rude and very quick to brush you off; not helpful whatsoever. I have 3 business banking accounts with them & went in to open another they could care less. Instructing me to just do it online when I explained to them that I couldn’t due to technical difficulties - after saying that they told me to just call…. Smh. The hiring manager should really re evaluate their employees. Seems like kids run the place.

  Response from the owner

  Hello, Marc. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• A

  Aurelio Mayorga
  1

  The wait time is ridiculous. 1 maybe 2 tellers helping customers and the rest of the employees not helping the line go down, there has to be a policy for customer service or just help out your fellow co-worker and help them Knock the line down. I believe it begins with management, I’m sure the employees are just doing what they are told. And it’s even more frustrating to be waiting for half an hour and the business line can go straight to the front.

  Response from the owner

  I'm truly sorry you experienced a long wait at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• S

  S Daniels
  1

  It's unacceptable and dangerous to make people wait in 105° heat for an hour for basic services. Someone is going to get heatstroke... They let 10 customers in at once, while many more wait outside. There is ample, unused space inside this bank. Way more than 10 customers could fit inside, still keeping a distance of 6 feet. This bank needs to let more people in or offer a way for people to cool off. And they need faster service.

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• M

  Maria Martinez
  1

  45 min waiting in the heat really. Only 2 tellers its not ok after i walked inside the tellers laughing and joking around instead of getting the lines out. I was in the merchant line and havingvto wait so long come up to the teller and shes in a conversation with another employee. Really i just want to get out of there. Worst expience with covid i understand the guidlines but why not worke faster not slower to get the customers in and out. Rather make the drive fo the mooney branch much faster and friendlier!

  Response from the owner

  Hi, Maria. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• D

  Débora Vieira
  1

  Go to the Wells Fargo on Mooney because this bank on Main St has not enough staff to serve you, they take a long time to service. In LA there is no line of business because it avoids this delay in the big line. Why does that happen in Visalia?

  Response from the owner

  I appreciate your feedback, Débora. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

• k

  kris young
  1

  Everytime i come to this bank they take forever. Only 1 or 2 people helping and the rest just walking around looking lost. I'm sick of spending over 30 mins everytime just to do a simple transaction. Ridiculous Aj, i dont want to email you. I've already stated my issues with this bank. What you can do now is do something about it. I see i'm not the only one with this complaint so obviously your aware of the problem right? So quit telling people to email you and fix the problem!

  Response from the owner

  Thank you for your detailed review, Kris. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• V

  V M
  1

  Service is good but geeze you would think they would come up with a better system for the lines outside. With the Mooney branch still closed customers are waiting out side up to 45 min in the heat😡 the merchant tellers always take forever why not give them 2 tellers when the heat is this bad. Come up with a solution !!

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• J

  James Arce
  1

  Workers are great. But always under staff I come here for work purposes , but started going to Mooney branch now always fast at Mooney. They need to hire more people or schedule better.

  Response from the owner

  Hi, James. I appreciate your feedback and hope you'll accept my apology for the wait times you've experienced at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Cory, Wells Fargo HL Social

• S

  Sam Ongeri
  5

  Received good service at the bank and was so impressed. Keep up the good job Mr. Cervantes. Your customer service is World class.

  Response from the owner

  I’m glad to read you received great customer service at this branch. I made sure to share this feedback with Fernando and his manager. Thanks. -Shaun, Wells Fargo HL Social

• T

  Trusted Advisor
  1

  Customer service is subpar. Assistant managers make their own rules at their own convenience. Waited in line for 35 mins behind 2 other customers while 5 other employees walked around behind the 3 working tellers.

  Response from the owner

  Thank you for the detailed review. I'm truly sorry you didn't receive the customer service you expect of us, and I want to thoroughly review your experience. Please email me at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social