Wells Fargo Bank Rock Prairie Rd, College Station

Wells Fargo Bank Reviews

• P

  Patricia Sweeps
  5

  Customer service was fantastic, Don was our banker and he was very helpful. Walked us through everything and just made us feel very comfortable. So glad to bank again with Wells Fargo .

  Response from the owner

  Thank you for taking the time to review this location, Patricia. I’m glad to read you had such a wonderful experience while working with Don, and I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• R

  Rebekah Gerhart
  5

  I opened an account here and the representative was extremely helpful! They have very nice customer service. I never went inside after that, only used the drive-thru ATM. Super quick and very easy to use. I created an account here because I needed a place to deposit freelance cash (I bank with another bank that doesn’t have ATMs locally), and this was my first choice.

  Response from the owner

  I'm truly glad to read your review, Rebekah, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• J

  Jessica Alvarado
  5

  Wow! I’m reading the reviews people post on here and people sure don’t hold anything back. I’ve only been banking with Wells Fargo for only 2 years and I have yet to have a bad experience. Customer service both inside the lobby and drive thru are exceptional. I’ve never received anything less. Yes, the drive-thru is slow, but what drive thru isn’t? If you can wait in line at a fast food restaurant for 10-20 mins or even an hour or more to dine in at a restaurant, what’s waiting in line at a bank? I’ve used online banking, Zelle, transferred funds from account to account, mobile deposits, deposits at the atm and never had a bad experience. Thank you Wells Fargo, especially the Rock Prairie location for your great customer service!

  Response from the owner

  Thank you so much for sharing these details with us, Jessica! I’m happy to see you enjoy visiting this location. Have a great rest of your day! -Shannon, Wells Fargo HL Social

• M

  Mike Barrett
  5

  Been banking here for many years. Everyone here has always been very friendly and very helpful many times. Yes there has been a very few times that the drive thru was slow and for some reason there would be only one teller. Maybe other's were at lunch or something and maybe it was busy at an unusual time. Great place to bank in my opinion

• C

  C
  1

  Customers service is terrible. I'm surprised corporate has not done an audit of their customers service sector. To make things worse you have to make an appointment for anything and everything. They blame it on covid but then say they or not planning on going back to pre covid policy so this is their new normal. Will not do business with them anymore.

  Response from the owner

  I'm very sorry to learn about your experience when visiting this branch. I'd like to have each of these concerns thoroughly reviewed and addressed. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• S

  Stuart Chitty
  1

  The worst bank in town. The first of month drive thru is too slow. Still not allowing customers in bank without a appointment is poor service. Covid 19 is not a excuse.

  Response from the owner

  Thanks so much for your feedback, Stuart. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• J

  J Bellamy
  1

  I ended up closing my account with them. I've been banking with them for 5 yrs. The drive threw is horrible. If you want a good service then bank with American Momentum. They even give you interest for keeping money in your account.

• A

  Andrew Silva
  5

  Multiple quick lanes and friendly customer service. A lot of local bit franchise use this bank and it is clean and efficient.

  Response from the owner

  I'm truly glad to read your review, Andrew, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• M

  Melina Garcia
  1

  When it comes to the commercial lane, it takes forever!!!!!!! I can be the first one here and all the other lines will get done before me???? It usually takes 20 minutes or more to get through. And just to add I waste alot of gas waiting in the line as well. Please help resolve this issue.

  Response from the owner

  Hi, Melina. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• L

  L Miller
  1

  Of all the Wells Fargo's I've ever been to this one is by far the worst, Drive-Thru - SLOW never enough tellers they are slow slow slow they're not friendly and I hate doing business at this Wells Fargo if you can avoid this Branch try to find another one because it's really slow and they don't care and they take a really long time to do your transactions they either need to hire more people or learn how to be more efficient.

  Response from the owner

  Hi, Lorraine. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your wait time and customer service concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social