Wells Fargo Bank Mathews Dr, Hilton Head Island

Wells Fargo Bank Reviews

• M

  Mark Levy
  1

  If I could give them no stars I would. They offer little service at this location. I’ve been a bank customer for decades but no one is available to open the safety deposit box, which requires 2 minutes, without an appointment. I waited 20 minutes but no one could be interrupted to do this and yet I could hear the manager having a personal conversation from their open door. There was no indication of when an authorized person could do this for me. I’m moving my safety box to another branch which will hopefully be more responsive.

  Response from the owner

  I share your concern about your experience with this branch, Mark. To ensure I can forward this matter to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). If you can recall any other details about your interaction, please include those as well. I appreciate you bringing this to my attention. -Nick, Wells Fargo HL Social

• J

  Jennifer Barker
  5

  We had a last minute urgent banking need and came into this branch with only 20 minutes before end of day. Rosie Newton, our banker, was AMAZING! She not only helped us despite being so close to close, but she stayed late to help complete our transaction. She was friendly and worked quickly. She also adhered to the COVID prevention protocols. If you need to have banking done this branch did great and ask for Rosie.

  Response from the owner

  Hello, Jennifer. It’s wonderful to see that you had such a positive experience with Rosie. Thank you for taking the time to share these kind words! -Shannon, Wells Fargo HL Social

• C

  Curtis Burchfield
  5

  Jessica is the nicest person I have ever met. She is the definition of customer service. My new goal is to be Jessica some day.

  Response from the owner

  It’s wonderful to see that you've had such positive experiences with Jessica. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• J

  Jean Quesada Sr (Jay & Kait TV)
  1

  Seriously the tellers couldn't be more useless I might cancel my account. Te ATM is twice as fast. I went through the drive thru, to cash my check some black lady was like how can I help today I told her to cash my check, could cash my check, I ask her for a deposit and to give me some cash back she responded " your gonna need to fill out a withdrawal form" like it wasn't possible to get 40 dollars out with an attitude. Like damn might as well use the atm is faster and you don't have to worry about this underpaid unfriendly people.

• E

  Elizabeth
  5

  Rachael, thank you so much for doing above and beyond to help me. Although it was closing time already, you never rushed and have been very patient!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Elizabeth. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• L

  Lou Tiano
  1

  I called the North end branch and was told they were to busy to answer a question about my savings account. Really!!

  Response from the owner

  I understand your time is valuable, Lou, and I apologize sincerely for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• S

  Sunshine Marie French
  1

  I normally have a great experience with wells Fargo. But this location failed.

• A

  Adam Metropolis
  5

  Open Saturdays! Never too busy.

• B

  Bryan Covarrubias
  5

  Do u guys have a phone number I can call you?