Wells Fargo Bank Statesville Rd, Huntersville

Wells Fargo Bank Reviews

• J

  Jeff Lever
  1

  Thumbs up this review to warn anyone thinking of opening a business account or any account for that matter to avoid this blank like the plague! I was a customer back when they were Wachovia - a customer of TWENTY YEARS. Their customer service has been downsized and outsourced into oblivion...completely terrible. It took a week to add my business account, and once set up, I sent a wire transfer. They flagged the wire for fraud and didn't send it. Eight days later, 5 calls, 4+ hours on hold, and I've finally had enough of this bank. It extends to the branches as well. I tried to get a simple notary signature - it was a 2+ hour wait and nothing! Banks that provide such poor customer service shouldn't be in business! It's beyond awful, it's epic incompetence!

  Response from the owner

  I'm truly sorry to hear this has been your experience with us, Jeff. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• D

  Dave H
  1

  For a Big Bank, the service at Wells Fargo is TERRIBLE in Huntersville! If you're in the area, First Bank always has friendly people to help, they answer the phone, and you can actually walk into their branch any time you need to. Seem simple...doesn't it???

  Response from the owner

  I’m sorry to see you feel this way, Dave. Please email me at [email protected] with your full name, phone number, mailing address, Google username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• M

  Minhanh Nguyen
  1

  Made an appointment 2 hours ahead and the manager told me that they had one appointment left at 3:30, but when we came early by 20-30 mins and the staff were just sitting in their offices doing their own thing. The manager who greeted us, said that she didn’t see our names on the list and right after we left, she called and said that it was a mistake made by the system... like she wasn’t the one who made the appointment and had seemed to forgotten or something. She said that it was actually made for another day (thursday) and not the day we made it. Staff was not busy and had no one in. don’t come to this branch and save yourself LOTS of time and effort. This is exactly how to lose new customers who want to open an account...

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• L

  Lexi Maxwell
  1

  Never helpful. I can never get ahold of them when I need them... someone was able to change my address linked to me account without my permission and I can’t get ahold of them to change it. As soon as I can, I’m switching banks. Always charges ridiculous fees EVEN FROM MY SAVINGS ACCOUNT. Wells Fargo has pathetic management.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• A

  Adam Johnson
  5

  Not sure why people had a bad experience. We walked in on a Saturday morning right after they opened, were greeted promptly, and assisted in record time with several banking items and notary services.

• K

  Karen Houston
  5

  It is a blessing that this bank is opening on Saturday! Each employee is always professional, humble, and willing to serve! Thank God for all of you handling our banking needs when others are closed!!

• J

  Jacob Wonder
  1

  If you want a bank that wants to help you, pick another. They love to lock accounts for “Security Purposes”, and won’t help you on weekends ever. Phone support is impossible and unreliable.

• D

  Douglas Powell
  1

  Can you give them less than zero stars? This is the most pathetic example of management I have ever seen. How can these employees be expected to do their jobs with no leadership or direction?

• L

  Linda Winegardner
  1

  Rude and arrogant. Bad experiences every time we go there. Even trying to get something notarized there was ridiculous. Told me to guess which form i needed to use. And avoid drive thru completely

• P

  Penny Noyes
  2

  My 16 year old has had an acct since he was six. He just drove to this branch to ask if he could deposit a Christmas check in his savings acct and the teller told him he needed to pay a $10.00 fee. Ridiculous.