Wells Fargo Bank W 52nd Ave, Arvada

Wells Fargo Bank Reviews

• K

  Kayla Slate
  1

  Do not go to this branch if you are a commercial account. They will not give you change orders. I have been doing my change orders for 6 weeks with this branch, using the same verification process. They now are refusing to do my change because I am not listed. Only our company owner is listed. I have acct number, ID, am always in uniform and now all of a sudden they refuse to do it. The male teller is beyond rude and refuses to actually ask for help. He asked me to leave today without attempting to help at all! Beyond terrible service. I will now have to drive twice as far to another branch where they actually help their commercial accounts!! Go to 80th and wads, they always help right away!

  Response from the owner

  I'm so sorry that you felt you had a one star experience at this location, Kayla. If you'd like to speak with a specialist about your visit, please share some more details in an email to [email protected]. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• E

  Edward Miller
  2

  Why is it all banks are open on Saturday but the big branches. One on 54 and Wadsworth, a large branch, can't open like the little 3 teller branch In Brighton? Wells Fargo has changed and it is not for the better. I wish wells Fargo was back to helping people and not just the profits.

  Response from the owner

  I want to make sure your feedback is forwarded appropriately, Edward. Please send an email to [email protected] with some additional details (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

• J

  Jeff Channell
  1

  The worst bank I have ever been to in my life. The lines are always long. Expect to wait in line at least 15 minutes. The drive thru atm never has money.

  Response from the owner

  Thanks so much for your feedback, Jeff. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• M

  Matt Griffith
  1

  Routinely has insane wait times. Drive thru shut down. Several members of the staff are stand offish. Don't care about commercial or private banking concerns or issues. Branch manager won't make time to discuss issues. Garbage location at an already questionable banking institution.

  Response from the owner

  Thank you for your detailed review, Matt. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• J

  Judy Streepy
  5

  Wells Fargo is the best! I've used other banks, but none can compare, friendly associates, better banking hours, better programs.

  Response from the owner

  Thank you for taking the time to share this feedback. We appreciate you choosing Wells Fargo for your banking needs. -Shaun, Wells Fargo HL Social

• j

  jonathan lamarie
  1

  Stay away. Make the drive to the Youngfield location in Wheat Ridge if you need to speak with a banker.

  Response from the owner

  What makes you feel this way, Jonathan? Please tell me more about your experience at this branch in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• P

  PI Kutcher
  1

  Been a Wells Fargo bank customer for over a decade and have been getting my documents notarized with them frequently. I Decided to stop at this one on 52nd and Vance to get a document notarized, since I was in the area. Upon requesting this, I was told that " I'm sorry, the bankers are booked for the day" WHAT@!!???. Lol, we saw 2 of them not doing anything but walking around and just sitting at their desks and Noone else was there. And since when do you need an appointment to get something notarized- never had that happen before....very disappointed 😞

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• j

  jethro fri
  1

  This bank is full of clowns that refuse to help with any kind of customer service issues. They won't answer questions on why they can or can't do something. Just refer you to the 800 number customer service.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Mandy Rae
  5

  I've been to many Wells Fargo locations all over the US. Set aside the fact the parking is great and lobby is spacious. Karen makes this place special. Not only was she kind and very funny, she went way beyond to help me. I'd give her 10 stars. Thank you so much, Karen. Opening account with you was special to me.

  Response from the owner

  Hi, Mandy. I’m truly happy to hear about your experience at this location. I’ll be sure to share your kind words with Karen and her manager. We appreciate your feedback. -Nick, Wells Fargo HL Social

• S

  Sean handypants
  5

  I have been with Wells Fargo for nearly two years. Every time I come into this place people are friendly with me. As for the business side, Wells Fargo has always been fair with me, even though they could have smeared my finances with legitimate reason. This is a good bank/branch to do business with. Compassionate, considerate and professional.