Wells Fargo Bank Mirror Lake Blvd, Villa Rica

Wells Fargo Bank Reviews

• S

  Stephen White
  1

  It’s ALWAYS an issue If I want to cash a check or withdraw money from this branch. Poor customer service to say the least. Older lady once told me I need to call before with drawing a large amount of money. It was 1100.00 dollars!!!!! She said “the bank isn’t equipped for large withdrawals like this.” Take your business elsewhere, I am.

  Response from the owner

  Thank you for your detailed review, Stephen. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Carolyn Chism
  5

  Excellent customer service in my opinion. I've always been treated with respect and kindness galore. One of my favorite banks to do business with.

  Response from the owner

  We appreciate your feedback, Carolyn. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• L

  Liz Graham
  5

  Fantastic service! Most likely the best banking experience I've had up to date! I worked with Lisa who spent a lot of time, making sure that I well-informed and understood all that was going on. She set up new accounts for me, and told me several other options that would be available to me in the near future. Definitely recommend, and will definitely go back! I feel much more confident in my financial future.

• V

  Vivian Lyons
  5

  I've been with Wells Fargo Banking for about 4 years now and so far so good! Customer service has been great wait to make inside deposit has improved very seldom do drive thru due to mobile banking.

• D

  Dominant Productions
  1

  This is the only Wells Fargo Branch I've gone to that has made up a creative excuse that makes ZERO sense, for why they can't do whatever it is I need. EVERY. TIME. I go to the Douglasville Branches with the same issue or question, and it's NEVER a problem. They do it right there on the spot. They can't even figure out why THIS MIRROR LAKE BRANCH is telling me some of these things! If I had to nake my opinion of Wells Fargo based on THIS branch alone, I'd have closed every one of my accounts and gone to literally almost ANYBODY else. THERE IS A SERIOUS MANAGEMENT ISSUE AT THIS BRANCH.

  Response from the owner

  Hi there. I’d like to get a better understanding of your concerns. Please email me at [email protected] with some more details about your experience (no account numbers). Be sure to mention your Google review and username. I’ll keep an eye out for your email. -Adam, Wells Fargo HL Social

• M

  Marla Steltenpohl
  3

  The drive thru atm has been under repair for over a month. Always a long line trying to use atm by the drive up teller window. All atms were down yesterday and this morning. Expect better from Wells Fargo. Very disappointed.

• J

  Juan Solis (solis)
  1

  They need more personal, the twice I went it was only one cashier working and it took nearly 25 minutes to help me and some other people as well. They need to improve customer service and satisfaction

  Response from the owner

  Thanks for your feedback on this location, Juan. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• P

  Phil Britton
  1

  I arrived at the bank at 11:35 am, to initiate a wire transfer. There were two bankers working. One banker was free, but could not help with the wire, and the other who could help was with another customer. At 12:50pm banker who could help was still with the same customer. Will wire from the douglasville branch.

• A

  Amanda Neal
  5

  Always friendly and helpful. They take care of your needs and do it in a good timely manner :) Nice people.

• R

  Richard Armstrong
  1

  In line for ten minutes without moving while two tellers worked with clients. Greeter just watched