Wells Fargo Bank GA, Conyers

Wells Fargo Bank Reviews

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  Cara Swift
  1

  I will never make an account with wells fargo again. They let fraud happen to my account and still trying to blame me for it. I think i will be filling a lawsuit against them. The same day i reported my card lost they let a fake check go into my account and now trying to put on my record I do fraud.

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

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  March Birthday
  5

  I drive 20 miles just to come to this bank when I have to handle business with a banker. Customer service is A1!

  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

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  Chris Haseltine
  5

  Fantastic experience! I recieved a call today about somebody trying to cash a fraudulent check from our company for over $2,700. The teller caught it immediately and verified with me that it was in fact fake. Thank you a million times over. This teller deserves a raise and a pat on the back from the branch manager!

  Response from the owner

  Thank you for taking the time to leave a review, Chris. At Wells Fargo, we're committed to the highest standards, and it’s wonderful to see that you’ve had an excellent experience while working with our team members. Have a great rest of your day! -Jessica, Wells Fargo HL Social

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  Casey Cook
  1

  They would answer the phone so I had to drive 30 minutes and stand in line for 20+ minutes so that the lady could be extremely rude and tell me they wouldn’t NOT couldn’t cash my check

  Response from the owner

  Hello, Casey. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

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  Shanerica Johnson
  1

  No assistance for notary service. Manager and whole staff are no help. Everyone sitting down at desk and does not want to help. Please bank with someone else!!

  Response from the owner

  Thanks so much for your feedback, Shanerica. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

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  Alex DLT
  5

  I don’t have an account with Wells Fargo but I went in to cash a check that I couldn’t deposit at my bank. The customer service I received from Krystal was top notch. She was very courteous, professional and attentive. It’s important for me to be greeted with a smile and to be treated like a valued customer and that’s exactly what Krystal did. What a pleasant experience :)

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Alex. It’s wonderful to see that you had such a positive experience. -Shannon, Wells Fargo HL Social

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  melvin yang
  1

  Drive thru was really slow. Had 3 lanes open, 2-3 cars each in each lane. I had 2 cars in front of my lane. I was depositing money, as well as the car in front of me. Took 45-50 mins. I recommend hitting other wells fargo banks.

  Response from the owner

  Thanks for your feedback on this location, Melvin. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

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  Gary Cooper
  1

  I have called 3 times to ken for an appointment, I need to update my account never a return call.

  Response from the owner

  Hi, Gary. I'm sorry connecting with this branch over the phone has been difficult. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

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  Sabrina Starks
  1

  Their ATM constantly do not accept cash deposits… None of the locations do. Have to drive 15 miles outside area. This is bad. Considering canceling my account

  Response from the owner

  Thanks for your feedback on this location, Sabrina. I'm very sorry our ATMs haven't met your expectations, and I'd like to look into your concerns. Please tell me more about your visits in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

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  evelyn davis
  5

  The customer service provided by Ms Tamara Porter was off the charts! Even though my visit was unscheduled, I was well taken care of. Thank you Wells Fargo for having such a caring employee.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Tamara. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social