Wells Fargo Bank FM802, Brownsville

Wells Fargo Bank Reviews

• J

  Juanita S
  1

  ATM did not dispense the money from my account. Received a receipt saying the cash was withdrawn even though it gave no cash at all. Now wells fargo have to wait 10 days to see if they pay out the amount the ATM took. The ATM is always broken get it fixed.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• R

  Rebecca
  1

  I have been trying to speak to someone at the Brownsville branch now for days, get a voicemail, leave messages, still waiting on a call back. Bank telephone number, rings and rings and once again an automated voice comes and that no one can take the call. This is ABSOLUTEY UNACCEPTABLE. (had to click on 1 star and less not an option)

  Response from the owner

  Hi, Rebecca. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• J

  Josie Ortiz
  1

  Either there's only one person handling an 8 lane drive thru or the staff is completely incompetent of doing their job efficiently. Next time I'll go to the Wells Fargo located on Boca Chica Blvd. Been in this line, with 2 vehicles ahead of me for over 30 minutes. Might as well start a tail gate party. Should've brought the Ole Smokey and some carne! Ay Dios mio 🤦🏻‍♀️

  Response from the owner

  Thanks so much for your feedback, Josie. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• E

  Eduardo Aguilar
  5

  I've been doing business with Wells Fargo for over 10 yrs and i have nothing but good experiences with this bank but this time i went and Mr. Adler Bush took care of us and let me tell you he has an exceptional way to explain everything and his customer service is extremely high ill be coming back to this branch now to take care of my business. Thanks Mr. Bush for what you do

  Response from the owner

  Thanks for taking the time to share your feedback. I’m glad to read Adler was helpful and appreciate you doing business with us! -Shaun, Wells Fargo HL Social

• R

  Rafael Rodriguez
  5

  The only bank that is worth banking in. Will Guillen makes this bank what it is, 5 stars! Mr. Guillen is the face of Wells Fargo no wonder he's a manager. Thanks for all your help and experience that you bring to the table. Highly recommend this location Sunrise. RAFAEL RODRIGUEZ

• G

  GREEN BROs
  1

  I have been a Wells Fargo customer for over twenty years. My visit to this branch made me want to close my accounts. Horrible management & customer service.

  Response from the owner

  Thank you for your review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• A

  Ariadna Brito
  5

  The ASM was wonderful. I appreciated him going out of his way & getting a certain situation handled. I appreciate you Guillermo!! Keep up your great customer service!

• L

  Liney Quintero
  1

  I was trying to deposit my checks and all of a sudden the ATM gave me my card back and didn’t return my checks. I just got paid 😡

  Response from the owner

  Thanks for bringing this to our attention, Liney. I apologize for the inconvenience and will forward your feedback about the ATM at this branch appropriately. Please send me an email at [email protected] and mention your review and Google username (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• J

  Jaime Huerta
  5

  Ezequiel was the man that helped me out when i went . He provided specific details with my account that he helped me open. Amazing customer service.10/10 recommended to go with Ezequiel!

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Ezequiel. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• Y

  Yolanda Raith
  5

  Banker mr Guillermo Guillen did an over all excellent job we are very please with his knowledge expertise and good work.