Wells Fargo Bank Belt Line Rd, Addison

Wells Fargo Bank Reviews

• M

  Mayra Meneses
  1

  Honestly if it wasn't for my employer banking here I wouldn't even deal with them! I make deposits pretty much every other day never had an issue until today. After sitting through the drive-thru 35 minutes or longer I was told could not do my deposits because of my paper ID. They need a ID with a picture . I wasn't told that last time I deposited or the time before that or the time for that so why is this new. 🤔 so I remembered that I had a copy of my driver's license ( still in paper form that had my picture ) so I decided to walk-in and see if that would be acceptable. As soon as I walked I was pointed out by the teller Stacy Green ( branch manager) approached me and if in a very negative undertone that my ID was invalid to them because it was on a sheet of paper ( I explained to him that they had done this for me before I was just trying to deposit. I hadn't received my ID in the mail yet and those were the only two forms I had. He explained if they had done the deposit before it was at a courtesy (well thank you they were very courteous because they did it multiple times this month) oh and they were doing me a favor!! How is that do me a favor? Now I've lost 1 hour at work , still going in circles . Stacy's demeanor and attitude was standoffish during the whole conversation where's the customer service? Needless to say I did get my deposit done that felt like I had a jump through hoops I felt belittled. I feels like I had done the Walk of shame at that point I really wish somebody have threw a tomato at me that's how he made me feel. As I was leaving I tried to talk to him I wish he had approached me in a better way customer service goes a long .I personally will never Bank there and with that type of management it explains why the tellers are never consistent

  Response from the owner

  Hi, Mayra. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  C. A.
  1

  This place used to have great customer service (2-3yrs ago), not anymore! The waiting time to speak with a banker is ridiculous (45min/1hr or more) and the employees hardly greed you, After calling several times, leaving voicemails without any success or response, I opted for coming to the the office, after sitting at the waiting area for 10+ minutes one of the employees finally decided to ask what did I needed help with. There were not other customers at in the building at this point, the employees were just chatting and laughing in the little glass room. So annoying! Not coming to this location ever again!

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• A

  Allan
  2

  Came here 2 days in a row and each time I had to drive around more than once to find parking. Meanwhile, this abandoned car takes up 2 spots. Inside bank, lines are long. Since this bank gets so much traffic, maybe at least tow the abandoned car to make process more convenient. 🙄

  Response from the owner

  I appreciate you bringing this to our attention, and I want to make sure your feedback is forwarded appropriately. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• H

  H & H Janitorial
  1

  Horrible customer service!!! If yoy make an appointment you may want to get there an hr later.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

• a

  amanda gable
  1

  Cannot get anyone on the phone at marsh and beltline facility. This is unacceptable. Needs better customer service

  Response from the owner

  Hi, Amanda. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• C

  Cory Martilla
  1

  Called in to request cash for Christmas party, told by Antonio no problem, confirmed with Seth Barnes ready for pick up today or tomorrow, called back to let them know I was coming and they do not have the cash. I can get half of what was requested and confirmed. These big banks do not care about customers any longer. Spoke to Stacy Green of whom is trying to help locate the committed amount and waiting for a call back. Will update if he pulls through....................................UPDATE***** they found additional money and send me off to another location to get the rest from them. Customer service called me and told me they are sorry

  Response from the owner

  Hello, Cory. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• M

  Mahesh R
  4

  Worked with a banking association by the name of Anmol. She was very helpful and informative. When I went into the branch for the appointment there had been a security incident and I overreacted slightly considering that I was not informed of the cancelation of my appointment. The gentleman I was speaking to not only handled the situation well but put me at ease. Both my interactions at this bank have been positive and would highly recommend.

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Mahesh. We appreciate your feedback. -AJ, Wells Fargo HL Social

• S

  Spencer Wallin
  3

  I use this bank once a month to deposit rent. The staff is very nice, and always professional. As someone who doesn't bank with Wells Fargo being given a pen that looks like this makes me think they can't even afford their own pens. Not only was it broken but it was dirty. Not something I look for in a bank. I don't think I'll be switching to Wells Fargo anytime soon. You can buy 1000 personalised pens for $80. Great staff.

  Response from the owner

  Thanks for taking the time to share this with us, Spencer. We appreciate the feedback. -Janet, Wells Fargo HL Social

• S

  Suzi S
  1

  Ok, so I ended up at a different WellsFargo which was the best blessing because being on the phone with Maria was extremely unsettling. I could audibly hear her sighs of impatience on the other end of the phone, her questions were redundant to the service I was inquiring about and for someone who seemed in a rush to.....do something other than her job... I suppose, she was wordy and interruptive. Soooo so glad I ended up at the WellsFargo off of Montfort because I was dreading having to actually continually interact with Maria in person, whose professionalism is the equivalent of interacting with a 13 year old.

  Response from the owner

  I'm very sorry to learn about your experience while speaking with a representative, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Justin Hershberger
  5

  I would recommend this bank to anyone on any given day. When I got to sit down and speak with the banker I was down mentally about certain things and he was not pushy nor did he rush me. On the contrary he sat with me for over an hour and was able to, in detail, show me exactly what I needed to do in order to succeed financially. I also met one of the managers and she was also very kind. The banker's name is also and I plan on utilizing that bank and his services in the future as well