Wells Fargo Bank Leana Dr, Leland

Wells Fargo Bank Reviews

• J

  Jazette Kathleen
  1

  Charity and Kathy are a pleasure to work with. Beware of the branch manager Yara Aguilar. She will mishandle your funds, abuse her authority and manipulate your accounts.

  Response from the owner

  This is great to see, Jazette! I'll make sure your kind words are forwarded to Charity and her manager. Feel free to email us at [email protected] if you have any additional feedback. Be sure to mention your Google username, and refrain from sharing account numbers in your response. -Casey, Wells Fargo HL Social

• O

  Omar AR
  1

  I have been a Wells Fargo customer for over 5 years.  I rarely have any issues with them and I was very satisfied with my experience up to this point.  I have 2 accounts, a checking and a savings.  The savings has over a grand while the checking is for bills. On Monday a bill was paid early since my car finance company was under new management.  I was unaware of the charge and used my card Monday through Wednesday until Thursday when I checked my account to prepare for the up coming bill.  I was SHOCKED when I saw my checking account was now -500.00!  I spent 250.00 (coffee 3 times and bought 4 various gifts for Christmas for my Family and Fiance) However there were 250.00 in OVERDRAFT FEES ALONE!  Well I can forget having Christmas with my Family.  I checked the mail, email and voicemail.  Wells Fargo had made NO ATTEMPT to contact me.  Not even to check if they were FRAUDULENT charges.  Thanks for ruining Christmas Wells Fargo, I'll be changing banks on Monday.

• T

  TDS Cecropia
  1

  I just moved to Leland and even though I already have several checking accounts, I decided it would be a good idea to have a local account. WRONG!! The people at this branch were rude and condescending to a degree that was and still is, difficult to comprehend. I waited 45 minutes to see a banker and then wasted another hour opening the account - something that took 5 minutes at any other bank. While I was sitting there I could hear another banker browbeating a potential customer. She continuously put the customer down and attempted to make him open an account he did not want. Who in the world are the people? How do they become so arrogant? I can only surmise that it is the "our time is valuable and yours is not" corporate climate of Wells Fargo Bank. Its not without good reason that Wells Fargo stays in the news in such a negative light for its actions and policies. This is a wretched branch of a horrible company. Avoid at all costs.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• B

  Bronto Roofing
  1

  Waited in line at lobby for 45 minutes and was literally kicked out 1 minute to close after being asked to wait upon arrival. Branch manager couldn’t even apologize and take responsibility, instead shifted blame on “difficult clients” that should’ve already been finished. Had I been the other client I would be embarrassed instead of being so frustrated that this institution lacks customer service. Good job again Wells Fargo, strike 2. Life’s too short for 3, I will not be back.

• C

  Chris A
  1

  We will be closing our accounts with Wells Fargo because of what they did to Lauren Witzke. It seems that they target people of a particular political group (guess which one) and shut down their accounts without warning.

• M

  Melissa Thacker
  5

  Not sure why Mark Rippt says such untruth about Wells Fargo. My husband and I have been account holders for many years and have never had a bit of problem with anyone or anything with the bank. 1 0000 percent satisfaction and every employee goes out of their way to help and make you feel special and appreciated. So, yes, run dont walk TO Wells Fargo for the best banking experience you will ever have. Obviously, Mr. Mark Rippt had problems with his account staying in good standing and there was nothing the bank could do to help. Maybe he should belong to Woodforest Bank.

• J

  Jacalyn McPherson
  2

  Go to another bank not any Wells Fargo

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• E

  E.C. Marin
  5

  It's the best bank ever for safety and security, there fraud dept know how to do there job👍👍👍

  Response from the owner

  I’m happy to hear you feel this way. Thanks so much for the feedback. -Nick, Wells Fargo HL Social

• B

  Bradd Donnison
  1

  I wouldn’t recommend using financial advisor Amanda Donnison. Her property in Onslow County (158 Highway 210)was foreclosed on and auctioned off. If she can’t manage her own bills and finances how can she help with anyone else’s?

• T

  Tonya Graham
  1

  Totally dissatisfied with this leland branch. Customer service is terrible. I made an appointment at 3pm, waited 20 mins and was told by an associate that I would be seen next when that was false. I would not recommend doing business here.

  Response from the owner

  Hi, Tonya. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social