Wells Fargo Bank Northside Dr, Key West

Wells Fargo Bank Reviews

• P

  Phillip n KW
  1

  Waited for over 20 minutes not being helped by WellsFargo staff. Instead the female WellsFargo staff helped other people who came in after me. The staff was not professional and didn’t act knowledge that I was there for a long time. Did not even ask if I needed any assistance. She just helped 5 other guests that arrived after me. WellsFargo branch in Key West FLORIDA. This happens on Tuesday Morning on May 31.

  Response from the owner

  I apologize for the inconvenience, Phillip, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with some additional details about what took place (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

• B

  Bobby Hardwick
  4

  This bank can get really busy, especially around the first of each month. Wait times at ATMs are not too bad then. Drive throughs are usually ok. My big complaint is that at 8:15 a.m. I could not make a deposit in an ATM after making a special trip because an ACH went through early.

  Response from the owner

  I appreciate your feedback, Bobby. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

• T

  Trinata KV
  1

  Customer treated horrible, went to check options to add the person on existing bank account and the way lady approached it is impossible without giving any other options to do so, while sitting in a waiting hall area in front of entrance. Improve how to give customers options, check existing acount, invite to a proper table/private area, but not decline right away. It is unacceptable to be treated tgus way.

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• N

  N C
  1

  2 bank tellers on a friday afternoon? Are you serious? Get a grip key west. Why are there 4 windows if no one’s ever going to work them?

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• M

  Max Mas
  5

  I have been a Wells Fargo customer for 30 years in 3 states. Thomas Ventura the Branch Manager at the Gulfside branch in KW Fl has helped me many times as well as all the Tellers. Fast friendly service all are an assett at this location. I will never change Banks 5 Star from me. Thank you Maxine Mas

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location, Maxine. We appreciate the feedback, and it's been forwarded to the appropriate teams. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• r

  rwbcci
  1

  This is the worst bank in the world. I waited over an hour in the drive through for the clerks to cash a valid, properly funded , owner verified check and was told to wait because they were having to verify their system failure and was told they didn’t know how long I would have to wait . I waited over and hour in the drive through lane. Tom is the manager and should be fired .

  Response from the owner

  I'm truly sorry we didn't provide the prompt customer service you expect of us. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• J

  JP Fitzgerald
  1

  On two different occasions. I have either been treated poorly. Or seen employees treat other customers very very poorly. I will not be back closing my account removing my money. There is absolutely no reason to treat senior citizens poorly!!!!

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• S

  Scott Marr
  1

  This branch operates very poorly. It’s super slow. I went in to deposit a check into my checking account that has been open for Over 10 years and it took 15 minutes with no one in front of me. The check was written to me personally, properly endorsed etc. Hire a new manager or train your staff better. This branch is awful

  Response from the owner

  Thanks for your feedback on this location, Scott. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• S

  Sari Chapman
  1

  Due to COVID, it's necessary to make an appointment to get forms notarized. I've been calling the bank all morning and cannot get through to a person. After it rings 8-10 times, I get a recorded message stating that they are unavailable. Unfortunately, I can't make this appointment online, only by calling in. Horrible customer service.

  Response from the owner

  I'm sorry you haven't been able to reach this branch over the phone, Sari. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• J

  Joey Guin
  5

  Staff always super friendly and very helpful with whatever I'm asking for. Move lines in a timely manner never had a complaint in the years I've been a customer. Good job everyone!!!

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Joey. -AJ, Wells Fargo HL Social