Wells Fargo Bank Liberty Rd, Eldersburg

Wells Fargo Bank Reviews

• C

  Colin Osborne
  1

  Well Fargo continues to be a bank that robs their clients and charges them a fee after taking that money. I was so disrespected by the customer service team. You guys need to be re educated and trained in handling customer matters professionally. The client is always right. Makes sense why you have a 2.8 rating. I hope my rating drives it even lower. I’ll be taking my business somewhere else.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• P

  Phillippe Respass
  1

  You need to have banker that's focused on customer service and not his flowery shirt and painted nails. I'm offended. So 4:59 or 5 o'clock, watching a man (me) pull up who already called for assistance but now you can't help this customer out. Fire the sorry excuse for a banker. Time to take my money out of this bank and change my mortgage. Wells Fargo you blew it. Your PCism has just cost you!

  Response from the owner

  I'm sorry you feel this way after your visit to this location. I'd appreciate the chance to address your concerns and ensure your feedback is forwarded appropriately. Feel free to send us email at [email protected], and be sure to mention your review, Google username, full name, and phone number (no account numbers). -Jessica, Wells Fargo HL Social

• A

  Andy Reidler
  1

  For weeks I have been trying to deposit a check, unfortunately the ATM is broken and not accepting deposits so I went to the bank today only to learn they no longer have Saturday hours for the drive in or branch. Clearly Wells Fargo is only interested in business banking and no longer caters to the working class. Not a good bank for individuals account holders.

  Response from the owner

  Thanks for your feedback on this location, Andy. I apologize for any inconvenience this caused. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• H

  Heidi Benner
  1

  Come here and there are always excuses of why there is an issue with my bank card. Have to show Id. Such a headache. The tellers are rude!

  Response from the owner

  I’m sorry to see you still need assistance with your card, Heidi. Let me look into what happened. Please mention your review and Google username in an email to [email protected] (no account numbers). Thank you in advance. -Liz, Wells Fargo HL Social

• S

  Sheldon Braffman
  5

  Friendly and helpful service. Branch Manager Rita Russell and her staff do a great job with customers.

• K

  KrackerJack5586
  5

  Great customer service always there with a smile and willing to help

  Response from the owner

  Hi there. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social