Wells Fargo Bank MN, St Louis Park

Wells Fargo Bank Reviews

• L

  Lybbi LaBeau
  2

  I manage a local business and we usually do not have any issues making our deposits. However, this morning the teller (Joe) crumpled up and shoved all our deposit slips in the drive thru canister instead of laying them out neatly. I tried to call the branch multiple days ones to notify the manager of this unprofessional service, as I would rather not leave a bad review for a one-off situation…but no one was answering the phones.

  Response from the owner

  I understand how this would be frustrating, and I want to make sure your concerns are addressed by a specialist. Without sharing account numbers, please email me at [email protected] with your full name, Google username, business name, phone number, and address. Thank you. -Jessica, Wells Fargo HL Social

• S

  Sam
  1

  Setting aside the fact that every single Wells Fargo executive should be in Federal prison at this point, the service here was exceptionally poor to the point of insulting.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• j

  johann frenchy
  1

  Posted hours said closed at noon on Saturday. Drive thru was closed by 11:25am, with nobody waiting in line either! Really should change your hours to avoid this confusion in the future.

  Response from the owner

  I apologize for the inconvenience, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with some additional details about what took place (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

• P

  Phillip King
  5

  Upon my recent visit I would like the branch manager to note that Jacqueline was OUTSTANDING. Some of the best customer service I have ever experienced. And sorry as I look at my spelling, it doent seem to match her badge. Thanks again Jackie! You are awesome!

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Jacqueline. I've made sure her and her manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• J

  Jf Fernandez
  1

  Bad customer service. Every time. I live like 5 min away. And is sad that I need to go all the way to Minnetonka bank. Better service. They help better. They should have a sign on the door. We not open inside. Or close the door. Everyone is parking, going inside and Assist managers or the Managers Just seating in the chair. Playing with the chair. Hanging out. Telling everyone. To go to the driver way - Instead of helping. This happened often. Bad management , Bad servers.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• C

  Chrystal Byrd
  2

  Drive thru is SLOW!!!! Also, have to walk inside to use ATM. Will avoid this location in the future.

  Response from the owner

  This is valuable feedback, Chrystal. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• J

  Jiid Jiid
  5

  Abbey treated me with kind,and professionalism.I hope Wells Fargo treat her right, you thank you again.

  Response from the owner

  Thank you for taking the time to leave a review. It’s wonderful to see that you’ve had such a positive experience while working with our team members. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• K

  Katie Card
  5

  I needed to get a quick money order. Leyla helped me today. She was very professional and efficient. She even looked into my account to see if there was a way to get the money order fee off of my account. I didn’t get the name of the man that also helped me. But they were both amazing. I will definitely come back to this location even with the crazy construction going on! Haha

• D

  Dou Her
  1

  With my frustration, I'd rate ZERO stars if I could. I attempted to deposit cash at drive-thru, without reading the receipt, I went on about my evening. Days later I happened to glance at the receipt and realized it was $500 short! I was in disbelief! My complaints are: 1) I have NEVER in my life encountered a bank who doesn't have voicemail or an operator setup for phone calls. I called multiple times and it rang forever. 2) I had to make time to go back out to that branch and talk to the manager! 3) Teller LEYLA did not do her job well and her drawer was in fact over by $500 that day. That's a lot of money if you ask me. How can anyone miss that much(unless they're doing their job half-ass)? Either she didn't use a machine to count my cash or she was probably hoping it'd go unclaimed. Needless to say, the Manager put the money into the account right away, but the damage is done. FYI, the money was what I owed a family member, so it was not a transaction to my own account. Situations like these are exactly why I don't bank with Wells Fargo

• C

  Caitlin & Tina Bernett
  5

  Was at this WF branch today near Knollwood with my daughter (16 months). Very considerate staff and amazing client service provided by teller Autumn. Very friendly to both me and my little one. Noteworthy after a very sour experience at the Hopkins branch.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social