Wells Fargo Bank S Preston Rd, Prosper

Wells Fargo Bank Reviews

• A

  Ashley Rezado
  1

  My husband shouldn’t be interrogated in order to get money out of his bank account. That branch manager should be fired. We ordered money a week ago, came in a week later to pick it up and the manager has the nerve to interrogate my husband, insult him, and then tell him that it will take another week to pick up his money! We will happily take out business someplace else.

  Response from the owner

  Hi there. Please accept my apology for the way your husband was made to feel when visiting this branch. I want you to know we take instances like this very seriously, and I would like to make sure this is thoroughly reviewed and addressed by a dedicated specialist. To get started, mention your review, any additional details about your visit to aid our review, and your Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• A

  Akram Bond
  5

  ANH helps me on 3 different requests. She is very professional and helpful. Very good customer service at this Wells Fargo Location.

  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• J

  Jen Wendling
  2

  Sooooo slow. Come on guys, do better. It’s nice that it’s close by, but I probably could have driven to McKinney and back by now. UPDATE 5/16: I’ve been here several times and it is always slow as molasses. Not even at busy times. It could just be me and it takes 10 minutes to get cash.

  Response from the owner

  I'm sorry for the wait, Jen. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit (no account numbers). Be sure to include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• I

  Isaac Marquez
  5

  Great Customer service, always attentive to every need. They always go above and beyond, especially Ashley and Victor always helping with whatever I need, best Wells Fargo Bank hands down!!!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Isaac. It’s wonderful to see that you’ve had such a positive experience with Ashley and Victor. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• H

  Hannah (莫恩妍)
  5

  Convenient new location right across the street from gates of Prosper and just a min down the road from 380.

  Response from the owner

  Thank you for taking the time to share this feedback. We appreciate you choosing Wells Fargo. -Shaun, Wells Fargo HL Social