Wells Fargo Bank Wadsworth Pkwy, Westminster

Wells Fargo Bank Reviews

• M

  Mehdi Kaveh
  1

  Yesterday I stopped by this branch @ 2PM to speak to one of the account specialists, but I was told they are all busy for the rest of the day. So I went to another WF branch and it took them only 15 min to take care of my request.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• K

  Kendra Lyons
  1

  Most telling: when I decided to close my accounts here, the banker didn't even question why or try to get me to stay. A convenient location and relatively hassle-free process for closing accounts are the pros. Edit: removing a final star after they used my review to look up my info(!) and "open a complaint on my behalf" without discussing with me first--this seems like a way they can say "we looked into this negative review and now we can ignore it!" without actual discussion and felt very skeevy to me.

  Response from the owner

  Hi, Kendra. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• S

  Sandra Patient
  5

  Conveniently located on Wadsworth Boulevard. Banker Rita , Was very helpful through the process of handling multiple transactions.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Rita. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• J

  Jacob Sonder
  1

  I just love coming to this location and having to wait. I have a corporate account and I constantly have to wait in the commercial line for 10-15 mins each time I come by. You must have a practice of getting all the non commercial lines done first because those people are in and out but not the commercial lane. I’ve asked numerous times why they help the other people not in the commercial lane first when i pulled up ahead of all of them. Then I come inside during COVID and you’ve got two tellers on a Friday afternoon. Working as slow as can be. Edit: this awesome location is now closed on saturdays and doesn’t open the drive thru at all. If business is that bad and you can’t hire or retain employees just shut this location down already.

  Response from the owner

  Thank you for your feedback, Jacob. I'm disappointed to learn about the long wait times and customer service issues you've experienced at this location. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Jason Shumaker
  1

  I opened a new account with Wells Fargo because my new employer banks there . I thought this would make it so when I deposit my check my money would be available immediately like my chase account . At chase if u bank there and the person giving u the check banks there also and u deposit it your funds are available instantly. Not at Wells Fargo !They make u wait till next day. Why?Then I went to there ATM at 4:00am to pull out 600 dollars to cover my part of the rent and it said that I can’t pull that much out ... why? It’s my money. At chase it’s not a problem. I work too hard for my money , I should be able to get to it when I need it . I Will close account after work today. Chase bank is the best bank I’m learning . Never have these problems there.

• T

  Taylor
  5

  Although the corporate portion Wells Fargo is shady. The staff is very friendly and helpful. Shoutout to Desarae and the other manager, whose name I forget, sorry.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Taylor. We appreciate your feedback. -AJ, Wells Fargo HL Social

• N

  Niraja Rayapureddy
  2

  Two audience for this review. One is the Customer who wants to access the Locker and the other audience is the bank management. I don't blame the bank employees, there are only 2 available to help for accessing the Locker. But there is a manager who is only serving the Tellers and I thought that Manager should be able to help. I spent 40 minutes waiting for someone to help me accessing the locker and it only took 2-3 minutes to complete the transaction. When I was waiting in the Bank, I kept reading their bank motto "Courtesy" as their powerful word for helping the customers. But I feel like that is missed during this time, I am Wellsfargo Customer for 12 years and this is the first time, I felt there is no Courtesy towards a Customer. I hope this review will help the customers to adjust their time, so they can wait for 30-40 minutes for accessing the Locker, unless bank management can make some adjustments to their process and willing to help the customers with COURTESY.

• J

  Joe D
  2

  As far as basic banking, it does fine. I had 2 issues dealing with this branch. This was a little while ago, but I'm sure these issues are still in practice. 1) Every single time I was inside, I was being pushed to open new accounts. Like how many checking accounts do you people seriously think I need? It got old. And 2) While saving for a house and improving my credit I had a banker offer to look over some options I might have to further improve my credit and help save money. After reviewing my scores she informed me there would be no issue refinancing my ATV loan through wells Fargo at a smaller payment than I was making at the time, and opening up a minimal line of credit to help boost my score. I was hesitant because of my shaky credit history. But I was 100% up front about my previous collections and bankruptcy 4 years prior. She confirmed these would be non issues. So she submits everything to underwriting, and i get a call several hours later DENYING both requests. No refinance, and no line of credit. Not only that, but they put a HARD INQUIRY on my credit, setting me back a couple points. Thanks for nothing. I wound up saving enough and getting my credit to a point where I was able to purchase a home and now use a different branch. But Wells Fargo will NEVER get my business for a loan or anything outside of a checking and savings account.

• J

  Julie Goodin
  2

  My organization uses this bank and I find it a difficult experience each time I try to access the Corporate funds. Each teller is clearly new in his/her role because each is unable to process even the simplest of transactions without supervisory oversight. In addition, each supervisor requires a different set of IDs or process for cashing checks. Because of the issues I've experienced with this branch, I would recommend others to consider other options for banking.

• S

  Sydney D.
  1

  Good luck even being acknowledged by a banker here. Only have 1-2 actual bankers on staff at a time, the tellers can't do really anything. They pretend you haven't walked in and act surprised when you have told them you've been waiting more than 20 minutes. Trying to get access to your safe deposit box could take up to an hour.