Wells Fargo Bank North Fwy, Houston

Wells Fargo Bank Reviews

• M

  Michelle Oneal
  1

  If I could give this branch a zero I would. The employees are nice and helpful but getting to speak to them is the problem. I waited over an hour just to find out there were two appointments that would go before me.There should be a team member that notifies you of an expected wait time. I will never use this location going forward.

  Response from the owner

  Thanks so much for your feedback, Michelle. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• D

  Dulce Palomo
  1

  Slowest cashiers ever! And management doesn’t help, they see the line is all the way to the door and they won’t open a register to help, so we are forced to wait on the only TWO CASHIERS😩 why can’t we purchase money orders at the ATM inside the bank?? And no I’m not getting it mailed to me cause that would be another headache if it gets lost!

  Response from the owner

  I’m sorry you continue to experience difficulties at this location, Dulce. At your convenience, send an email to [email protected] with some additional details (no account numbers), and I’ll do my best to help. Be sure to include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much. -Casey, Wells Fargo HL Social

• A

  Albert L
  1

  Bankers always working hard at this location but they can’t keep up with the customers when there’s only 3 tellers. Ever since they started replacing tellers with ATMs wells fargo isn’t the same! They don’t even have a commercial line and after 17 years of good relationship i will be closing my personal, savings and business accounts

  Response from the owner

  I'm truly sorry we didn't provide the prompt customer service you expect of us, Kevin. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• a

  amy maier
  1

  I am a customer for Wells Fargo for a very long time. Even my account is with them… I came to this branch and brought someone to open an account. We were sitting and we were ignored, I had to call the branch number and finally somebody came and explain to us and said they don’t greet , very rude lady , the funny thing is she could see us from her office door and was ignoring us… I have a business and I know you have to greet people, other banks That I have been to greet and ask if you need help and direct you… Love people it’s your job and be nice it doesn’t cost you anything.. you get paid because of the customer remember that. God bless you and change your management and attitude

  Response from the owner

  Thank you for taking the time to share this with us, Amy. This is not the level of customer service we strive for, and I want to make sure your experience is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• C

  Christopher Ramirez
  1

  Easily one of the most useless Wells Fargo I’ve ever been too. The branch manager is insanely rude and just says “sorry our system says this” if she doesn’t want to do anything. Not to mention getting them on the phone is impossible since they also just hang up the phone if it rings.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Mohammad Naseer
  1

  There is only one or 2 Tailer and line of customers. I m waiting almost 1 hour to make deposit. This is not fair

  Response from the owner

  Hi, Mohammad. I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

• J

  Joaquin Rodriguez
  1

  Very slow service they only got 1 cashier helping over 10 persons in line. My waiting time will like an hour....ONCE AGAIN SAME EXCUSE FROM MANAGEMENT. "I GOT 4 HIRING POSITIONS AVAILABLE AND NO ONE WANTS TO WORK HERE".... SAME SLOW SERVICE.. ......POOR MANAGEMENT......

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the extended wait times at this location. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username or the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• B

  Bryan Keith
  1

  Keegan Gross is the WORST branch manager (for customer service)I’ve ever experienced at a Wells Fargo Bank! I sensed a bit of discrimination by her! She did not honor my appointment to open a business account and she would not return my original DBA form I’ve already submitted to the banker! This is unacceptable and she should be fired! 17317 north freeway is the branch location. Hopefully I can get better service at another branch location.

  Response from the owner

  I’m truly sorry to see this, Bryna, and thank you for bringing your experience to our attention. Please know we take incidences like this very seriously and want to be sure what occurred during your visit is reviewed and addressed. Without sharing account numbers, please email [email protected] with some additional details, and be sure to include your full name, Google username, phone number, and address. Thank you very much for your time. -Casey, Wells Fargo HL Social

• B

  Brianne F Beatty
  5

  Bank was completely empty during lunch time. I was in and out in 5 min, including filling out the withdrawal form by hand.

  Response from the owner

  It’s wonderful to see that our team members at this branch were able to assist you quickly. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• S

  Sean Howard
  1

  I do not understand why during the worst times of our lives right now this bank will be so slow and insufficient. They only have one teller working on a Friday and she is very slow. I understand the social distancing policy and the need for it....but why only one teller on a busy day like Friday. Unbelievable and to think I switched banks due to I thought Wells Fargo would be better than Capitol One.

  Response from the owner

  Hi, Sean. This is not the experience we strive for, and I want to make sure the appropriate team addresses your wait time and customer service concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social