Wells Fargo Bank Lewisville Clemmons Rd, Clemmons

Wells Fargo Bank Reviews

• J

  John Brookie
  1

  Terrible customer service. Poorest management in the industry. I see no indication that they understand staffing. One poor teller to handle all drivethru transactions. It's been this way for weeks and the wait times are getting longer. Today it took 26 minutes to make a deposit and get a few dollars cash back. Going inside is just as bad of not worse with people standing 3 deep waiting to make their transactions. Very soon we will all be using crypto currencies and we won't need any of these branches that are poorly managed. Maybe this manager should get his/ resume ready. I hear that Bojangles needs cooks.

  Response from the owner

  Thank you for your detailed review, John. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• K

  Kylan Brox
  5

  Branch Manager Patrick Clark helped me with an intensely personal situation. I walked in the branch defeated and walked out encouraged that at least I had more options than I thought. I was also impressed by the lady who greets at the door and the tellers who smiled and asked if I needed help.

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Patrick. I've made sure both him and his manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• J

  Jen Nonofurbus
  1

  You would think with the massive amount of bad press and lawsuits against WellsFargo they'd make some attempt to improve their company. But they don't no one at this branch has any accountability or customer service. They try to do every thing you can to avoid helping you and doing their job.

  Response from the owner

  This is not the level of customer service we strive for, and I want to make sure your experience is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• Y

  Yuritzivera Vera
  1

  First time I have a problem with a Wells Fargo location. The lady that helped me was very rude (can't remember her name). I needed some else added into my account she was very rude and said that the person did not get approved they did not met the requirement. That we will be receiving a letter stating why, never got the letter. Called Wells Fargo there was never a request put in for another user went to the location in Lewisville with no problem another person was added into my account. Never going back to this location.

  Response from the owner

  I'm disappointed to learn about the customer service you experienced at this location, Yuritzivera. Let me look into this for you. Please email [email protected] with your Google username, full name, phone number, and address. Be sure to mention you posted a review on a Wells Fargo location and do not include account numbers. Thanks. -Nick, Wells Fargo HL Social

• J

  Jessica duron
  1

  I should have read the reviews before going to the Clemmons location. I was having an issue with a new debit card and every employee I spoke to, had no idea what to do and basically just fiddled around in my account and talked to me like I was an idiot. One lady actually activated my new card that was being sent to me.... read that again.. she activated the card that was being sent to me. So, technically if that card was intercepted by someone or stolen they would have free reign of my account. I had enough of the stuck up attitudes of the women at this branch and called the customer service line. Long story short, they couldn't believe that she activated my card that wasn't in my possession and now I'm waiting on a second replacement card. The customer service manger on the phone basically made it sound like the people at the Clemmons branch are incompetent idiots and told me I should probably not return to that branch. Thankfully, the Peters Creek branch is close to my home, but out of my way. I will be going to Peters Creek from now on. Clemmons branch needs some new management and training in how not to be a jerk to your customers.

• G

  GUENTER PFITZNER
  1

  totally disappointed in the Clemmons branch office. Trying to have an insurance check cosigned and it takes 4 days to get an appointment for a 5 minute job. Totally unheard of for a bank I am doing business with for many years

  Response from the owner

  Hi, Guenter. I'm very sorry to see your review and can understand your frustration. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Jeff Yount
  1

  I bank at several different WF locations and all make it seem like a privilege to do business there. Called the Clemmons branch on Wednesday before Thanksgiving to ask about getting a safe deposit box and was told there's a lot to it and to come in after the holidays to talk about it. I will not be going to this branch anymore. Love my other small town bank where they are eager to help, on the phone or in person.

• A

  Anthony Bele
  1

  More people answering the door than working behind the counter. More managers than tellers. Managers apparently can't do the job of a tellar.

  Response from the owner

  Thank you for your detailed review, Anthony. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• R

  Randy Welch
  5

  I've worked with the Clemmons Wells Fargo Branch on a couple different occasions setting up my father's estate account, closing his accounts, etc. and found everyone to be very helpful and pleasant to work with, specifically Brittany and Gonzalez...Thanks, Randy

  Response from the owner

  Thanks for taking the time to share this with us, Randy. We appreciate the feedback, and it's been forwarded to the appropriate teams. -Nick, Wells Fargo HL Social

• S

  So Spiteful
  1

  I don't bank through Wells Fargo but my car is financed through them. I stopped by to make my payment and because the car is in my mothers name they wouldn't allow me to make the payment even when I have access to the account and all of its info because I am a co-signed on the vehicle. Well I left and made the payment at the peters creek branch and had zero issues. The clemmons "lead teller" Leatrice was the rudest teller and encounter I've experienced to date.