Wells Fargo Bank N Center St, Westminster

Wells Fargo Bank Reviews

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  Thom Biden
  1

  The Westminster branch has no office service for some time now. I am unable to go to Pikesville or any other bank. I'm told they haven't employees. Well get some. Every other branch has them. You'd think a bank the size of Wells Fargo would get employees to that bank to service it's customers. Is this going to be permanent? If so auf Wiedersehen.

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. To ensure I’m able to look into this matter and forward your feedback appropriately, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

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  Tamara Medeiros
  1

  We own a local non profit Ritas closet we sell special occasion wear and donate all the proceeds to local high schools in our daughters memory. Today I needed small bills and quarters for our cash drawer. I walked into Wells Fargo across from the Mall in Westminster MD. I asked for 100.00 dollars in ones, fives and a roll of quarters. My husband and I have mortgage and a second with Wells Fargo. The teller asked if my checking is with them I said no my mortgage and second are with you. He dismissed me and said he couldn’t give me change because I don’t have a savings or checking with them. I was appalled and promised I will move everything from them immediately on Monday. I work for a large car dealership locally and know the power of social media I promised them I would share this and I keep my promises unlike Wells Fargo who is trying desperately to repair their reputation! This will not help!! You might want to reconsider this ridiculous treatment of a customer that owes over 300,000 and will now take my business and all the interest you would have made elsewhere! Don’t trust Wells Fargo they are not customer oriented now or in the past.

  Response from the owner

  Hi, Tamara. Your review caught my attention, and I will have the appropriate team look into what happened. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

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  funcky jaguar
  1

  With all the money you make and have from your clients, You would think your customer service would be able to handle calls without keeping them on hold for over an hour. I can’t go into the branch because of the COVID-19. In order to make an appointment I have to call.... can’t get anyone to pick up. My ATM card was compromised and I can’t get a temporary card without an appointment. I’ve never had such an awful experience with a bank before!

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

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  John Castle
  1

  No complaints for day to day banking. However if you ever need to make a claim, be prepared for a giant waste of time. It took me 3 months to file a claim just to have it promptly denied. Spent countless hours on hold and every step of the way when i asked if i was wasting my time, i was assured i had a good case. Their compamy infrastructure is a joke and nobody knows anything about anything.

  Response from the owner

  Thanks for bringing this to our attention, Johnny. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

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  Melissa Phoenix
  1

  Lost Deposit and did not want to take responsibility for it. Gives inaccurate info. Closing my account as soon as the new Credit Union opens, I'm going there. I have been with Wells Fargo for 4 years. I have started the process of closing all of my accounts with them. They lied to me to talk me into a Secured card, i was promised my deposit back after a year of on time payments. I made my payments early and paid extra and 3 years later they still refuse to return my deposit. Closed the account. They also force you to open a savings account when you open a checking account. Closed that too. After everything else is rerouted to my other bank the checking is being closed. They are completely unethical. I had a 1.99 charge come out from google when it wasnt suppose to be charged to that account and they charged me an overdraft fee of 35.oo over 1.99. Very unethical. My savings was set up to cover overdraft but i had to move the money myself because they still charged me a 35 fee.

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  Heidi Benner
  1

  It seems like every Wells Fargo asks a million questions. They need I'd for everything even though we have been dealing wjth them for 15 plus years.

  Response from the owner

  Hi there, Heidi. I encourage you to reach out to us at [email protected] (no account numbers). Be sure to mention you posted this review. Thanks. -Liz, Wells Fargo HL Social

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  Maddie
  1

  Checked the hours of operation. Went to the bank at 4:50 p.m. and they had already locked the doors. Why have hours if you’re closing before that time.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

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  Antonio Hernandez
  1

  Not even an star but just said all the times I want to use ATM is not working or unavailable to make deposits not really good you guys need to put more ATM around the town .

  Response from the owner

  Thanks so much for your feedback, Antonio. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• r

  richlady10 72
  5

  I like the atm. Always open...and u can see immediately that Ur money is in Ur account.

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  David Rosado
  1

  Try To fix my problem in my account,and the person who attended me did nothing To help me.