Wells Fargo Bank E Stuart Ave, Lake Wales

Wells Fargo Bank Reviews

• O

  Oleg Shevchenko
  1

  Walk in with a mask on drinking my coffee. Got screamed at to put my mask on! I asked how I'm supposed to drink coffee.. was told she doesn't care.. we had an appointment schedule for 9am on Wednesday(that we scheduled on Monday) came in and then was told to come back Friday.. honestly the most unprofessional bank I have ever been to.. I'm new to Lake wales, i was really happy to have a branch close by (not anymore)avoid this branch if u don't want your day to be ruined. I previously bank at bank of America never had a bad experience like this one!! I Felt like a 3rd class citizen wells fargo is a good bank but this branch needs an out of frame overhaul.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Oleg. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• K

  Kimberlyn Parsons
  4

  Easy to miss drive thru, it's off of another street behind bank.

• J

  Joe Burgess
  5

  This is a good Wells Fargo Branch. The staff has been the same local folks for the longest time. The perform free notary service which is a great for my business. A great bunch at the Lake Wales Branch!

• C

  Christina Rumfelt
  5

  I love the bank tellers and staff. They are so helpful, polite, sweet, professional and wonderful. I’m so happy to be banking with them!

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Christina! We appreciate your feedback. -Nick, Wells Fargo HL Social

• A

  Aalahni R
  1

  This place is terrible. They don’t answer the phone even when you sit on hold for more than 30 minutes. I’ve called on 3 separate days and nothing. There’s no communication between branches. I had an appointment scheduled for 11:00 am. I was told I wasn’t scheduled for that day. I had an incident and tried to call in to inform them but of course no one picked up the phone. I don’t recommend this branch.

  Response from the owner

  Hi, Aalahni. I'm sorry you've had a frustrating experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, Google username, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -Nick, Wells Fargo HL Social

• R

  Robert Cassel
  5

  Teller met me after her shift and gave me a date I'll never forget Danielle went far beyond normal costumer service and it's a pleasure to been in her company I will always go back to wells Fargo for all what she has done for me thank you danielle

• D

  Dee Sylva
  2

  Would be great if they answered their phones. Called 10 times no one answered.

  Response from the owner

  I appreciate you bringing this to our attention, Dee, and I'll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• b

  brian mojo
  1

  This bank is terrible. The Atm works half the time and deposit cash option is always breaking down. Then you go inside and they will have 1teller working because the rest went to lunch! I complained about atm and was told I could drive to another branch??? No thanks, I can walk across the street to another bank!

• A

  Andres Mederos
  5

  Been banking with Wells Fargo for years. This bank has very friendly staff who are willing to help anytime.

• S

  Sean Monahan
  1

  I will not bank by appointment. Moving mortgage and funds to another Bank.

  Response from the owner

  Thanks for your feedback, Sean. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social