Wells Fargo Bank Castro Valley Blvd, Castro Valley

Wells Fargo Bank Reviews

• G

  G Wilburn
  1

  Very horrible service. I tried to take 8,000 dollars from my bank account today and the woman was asking me questions about how I got that money and why do I have it in my account. She took the money out of my account but wasn’t trying to give it to me. I made a big scene and she returned the money to the bank account. When I check my statement online she had it as a teller cashed check for the withdrawal that I didn’t get and then when they returned it to the account it was under cashed check reversal. I didn’t cash no check I was withdrawing my own money and she was asking me why and how I had that much money. It was a Mexican lady who looked like an assistant manager and an Asian/Indian woman who was the manager that was trying to steal my money. I didn’t even know that they took it out of my account until I stepped out of the bank to withdraw 500 dollars from the machine and I saw that they took my 8,000 that I requested inside but they didn’t give to me. I’ve heard about this bank having those problems like stealing money from customers. This is horrible.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• J

  Jenny Horton
  1

  Poor service constantly. Go to another branch! You can never reach the branch to make an appointment with a banker or notary and instead they just forward you to the general customer service line who says you need to contact the branch directly. If you just show up they say you need an appointment! Good luck getting one. And the one time I actually did make an appointment they “lost” it saying it was never put in the books. I realize I can make one online but when you are trying to make an appointment for a 91 year old who does not have internet nor trusts it then you are just basically screwed.

  Response from the owner

  Hi, Jenny. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• D

  David Barba
  1

  Useless branch doesn't pick up the phone so your bounced to out of country call center

  Response from the owner

  Thanks for taking the time to share, David. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• J

  Jennifer Macadaan
  1

  I went to help my parents to open an account, but was not able to get in, the security guard was so rude. We was waiting in line and when we was at the door he told us that we should let him know right away that we need a banker, he said we are closed at 11:30 am but we were there by 11:15 am... I will not going to this Wells Fargo location anymore.. not very helpful.. I probably switch bank!

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• A

  Annamarie Agostinelli
  5

  All of the employees are very nice and helpful! Their also good about welcoming you as soon as you walk in the door! I came in not knowing if i wanted to open a account with this bank but by the time i walked out i ended up opening one after all because i liked what they had to offer me in my specific needs and.

• S

  Song Jin
  3

  I have very unhappy experiences with this office, not only once. This first time, I was asked to open an CD and the rep told me that I got to keep the CD for at least one year to avoid penalties. I withdrew the CD after one year, and got $10 penalties after taking into account of the one year interest. I thought, 10 bucks is fine, not a big deal. The second time, I need my bank statement showing $3000 more than what I have. I initially wanted to ask my relative to get the additional money. I told the bank clerk about that. She suggested me that to get a loan from Wells Fargo and it's interest FREE. She kept mention it is FREE of interest couple time. So, I decided to take the loan instead of asking my aunt for the money. I just need to show to someone I have that much money and actually I never used that money. A couple weeks later, I got a statement showing an interest charge of $97, I sent TWO emails asking the bank rep. how to deal with this issue and received NO response. I went the office the day before the interest due date. The same bank rep. served me and told me that I can pay the loan back right away and there is MINIMUM INTEREST of $97. She did not a SORRY to me till now, I was really unhappy even now, I will never ever go to this office any more. They are all liers. I trust them, but they lied to me. If you sign anything with the bank, please scrutinize them VERY carefully, it may be DIFFERENT from what they have said. One star only. ------------------------ Here is the follow up: The bank returned the $97 on 06/12/2014. I decided to forgive them. Besides the above mentioned two issues, they have been providing pretty good services so far. Hope those unhappy things won't come up again. I changed one star to three stars for the review.

• D

  Dom Del.
  5

  Never had any problems here that were at fault of the workers. Parking is a little weird but place is cool. Very friendly and super helpful staff. ATM's always good and even if one is out they have plenty others that are working.

  Response from the owner

  Thanks for sharing this with us, Dom. I'm glad to see you enjoy visiting this location. We appreciate your review and hope you have a nice rest of your day. -Liz, Wells Fargo HL Social

• S

  Stephen Whelan
  1

  I am looking for a notary service. The list of services at the Castro Valley office indicates that the service is provided; however, I needed to call ahead to make an appointment. I called the number listed on the web site a dozen times and the call was never answered by the branch office. The call simply rolls over to the central number - that automated number does not provide any method for setting up an appointment. ANSWER THE PHONE!!!!!

  Response from the owner

  I'm sorry you haven't been able to reach this branch over the phone, Stephen. To ensure I can forward your concern appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• J

  Jay Gold
  1

  I'm a 20-year customer of Wells Fargo. During that time, I had very little interaction with them as my banking needs are minimal. I just needed a plain old bank, with online services & easy access to ATM's anywhere. I also have a credit union account, but I used it minimally due to limited ATM access. When I first opened my account with Wells Fargo, it was a simple personal savings account with a free checking account. Neither one would ever generate any fees, as long as I kept the minimum balance in the savings (I think $50) & had the attached free checking account. Good deal. I continued to bank like this for YEARS without issue. Then a few years ago, I noticed a "SERVICE FEE" on my statement. When asked about it, they said it was a monthly service fee for not meeting the minimum requirements of the account. I of course was shocked. I told them there MUST be an error, as my account parameters have been clear for DECADES & I was well within them. That's when it all started.... The rep informed me that my account had changed to a new kind of account, & that the old account type I had "was no longer available". I of course told them that I was NEVER informed of this change, nor did I consent to it. They told me that they didn't need my consent to "update" my account to a new kind of account if the old one was eliminated from their product line. Okay.... so what's the new deal here? How do I get rid of the fees on this new account? To which they replied that I simply needed to do what I did before, but now I just needed to have direct deposit on this account as well. Fine. Done. Many moons later, I noticed another service fee on the account. So I went back again to find out that my account was AGAIN changed because THAT type of account was now eliminated from their product line. To which of course I said "let me guess, I now need to do something ELSE to avoid the fees?". Yup. They said on top of everything from before, I now need to also have a automatic monthly transfer of at least $25 from checking into savings as well. "It's how we help you save money" they said. I was LIVID. So you're telling me I need to manage my money the way YOU want me to or you're going to charge me for it?!?! Well, it wasn't a big inconvenience for me to transfer $25 to my savings every month so I decided to just do it. Funny thing is that they said I didn't even have to keep the transferred money in the savings. I could transfer it right back to the checking account the same day if I wanted to. SO STUPID. Anyway... So things were fine again... for a few months. Then ANOTHER fee, and now it has DOUBLED. I'm absolutely PISSED. I go to the bank AGAIN, & they tell me AGAIN that my previous account was eliminated AGAIN, & now I have to do something else, AGAIN. Now I need to use my ATM card to make an "authorized purchase" at least 6 times per month. SERIOUSLY?!?! You're already forcing me to manage my money in a manner I don't want to, now you're forcing me to make purchases in a manner I don't want to?!?! What's my incentive? I get lots of rewards & points for using my credit cards, which is why I use them to purchase things. Do I get rewards for using the ATM card? HELL NO. I just get to watch them make money off of MY purchases & all I get is to avoid yet MORE fees. Whatever... I'm too busy to bother with such bullsh*t. I'll just use my ATM to buy gum or something. 3 months later... another fee. Now I need to do EVERYTHING from before, plus make TEN MORE purchases a month with my ATM card. Ya know.... My credit union HASN'T CHARGED ME A DIME IN 20 YEARS, gives me higher returns on savings, and 0.9% rates on loans. They also now have ATMs EVERYWHERE. I think they deserve ALL of my banking business. Thank you Wells Fargo for helping me make the right decision in my banking endeavors. I'm gleefully closing my Wells Fargo account today, and giving them the finger when I do it. I hope you all do too. It's OUR money. We don't have to stand for this abuse.

• M

  Malika Guergah
  5

  Ricky luong reminds me of what banking customer service should be. He was very helpful and courteous.

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience with Ricky. Thank you for choosing Wells Fargo and have a great day. -Nick, Wells Fargo HL Social