Wells Fargo Bank N Wolcott St, Casper

Wells Fargo Bank Reviews

• S

  Snommel SnommelNetwork
  1

  I recommend any other bank then Wells Fargo in Wyoming. Plenty of banks with less or even with no insane fees and traps like Wells Fargo has they will jar all processing from Thursday thru Tuesday every week because this bank only operates four days a week on the back end. So you can't tell your proper balance and you catch fee after fee. They will rob you blind and smile while doing it. They will also not do anything to help if you stop at a branch All they do is change your order of processings and add fees then say it's the automated system cause it dos not process thursday- Monday until Monday and in any random order?? and they fix it only if you call. I have had 4 fix's all scams and fraudulent over charges from "Wells Fargo" my own bank not even the vendor. A mattress in your house will cost you less then Wells Fargo why should people pay to let them use our own money maybe Wells Fargo should pay me to let them use my money not the other way around.

  Response from the owner

  Your review caught my attention, and I want to make sure your concerns are addressed. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• t

  thekreal
  4

  I like banking with Wells Fargo and this branch is a good one. I just wish they would hurry up and institute Bitcoin. Great Coffee!

• D

  Donielle Beard
  1

  VERY horrible customer service. I can't believe how bad this service is. I had 10 mins left before the bank closed. Knowing where i work we have to make big deposits almost everyday. You think Wells Fargo would understand that. But they don't. But don't take my word for it. I talk to many people in this town and they dislike Wells fargo services as well. Well as I just mentioned I had 10 mins before this place closed. It was already bad enough to go to the Wells Fargo on 2nd street being temporarily closed. Then having to drive to the only Wells Fargo still open and having to wait patiently behind a woman that pokes her head out smiles at me and continues to count whatever when she was done and waste more time, so I can't make my business deposit. Doesn't make sense how other people treat others, but I know the commercial teller saw me waiting in line that whole time, BUT instead of taking my deposit with 1 min left before closing, and I was the last person in the commercial line, they ignored me, and decided not to help me. At least at the other Wells Fargo on 2nd st the tellers there if they saw you in line waiting patiently they would help you, even pass closing time, because they know. commercial deposits take longer to process than personal deposits. This was unacceptable service at this one. I hope my boss decides to find a different bank soon, because it's important to give every customer great customer service. No matter who they are.

  Response from the owner

  Hi, Donielle. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• T

  Tom Black
  1

  Just walked out of my second Wells Fargo in less than an hour. Again they only had one foreign currency teller and she was at lunch. I asked when she would be back and was told they didn’t know “probably like an hour” was the answer. I’ve been a customer for probably 30 years. Today I took all the money out of my account and closed it.

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• W

  Wyoming Bail Agency
  1

  Apparently you can't deposit money into your own account without a picture ID? Even if you're the owner of the account, and can verify all information on the account as well as have several forms of other State ID, all because my license was taken and waiting on new one in the mail. Will be closing this account and opening one with First Interstate next door. Worst service ever. No wonder people are leaving Wells Fargo by the droves. Ohhhh btw, if you want to get around this, just make a night deposit. Is this policy making sense to anybody for business? Probably not.

• D

  Daniel Hoover
  5

  I’ve been baking with Wells Fargo over 23 years. they’ve always been good to me. And as for the ATMs, they are the best in town. And all the bankers at this branch, and second street branch are all great people. These negative comments I’ve been reading...SMH...I can’t figure out the for the likes of me? I think some people are their own worst enemy’s. And they like to blame everyone but themselves.

• O

  O Hassenstab
  5

  I’m not sure whether to give this place a 5 or a zero, see my dilemma here is I’ve been planning a robbery and this place looks perfect from the out side but on the inside the staff were friendly and joyful. So as you can tell I’m not sure if I should go with my plan or not please let me know if you have more information Wells Fargo I was just kidding about the robbery but the staff are really helpful and cool so five stars sorry if I offended you

• K

  K.P. W.
  1

  IF YOU ARE NEW IN TOWN DO NOT BANK HERE ! try 1st interstate or WyHy..........this bank is a joke.....bad ! possibly the worst bank in Casper. This bank would'nt cash a check drawn off their own bank for a friend of mine and he had a Wells Fargo account to boot, just another branch. How can a bank not cash their own check drawn off their bank? (local too!) almost everybody I talk too has a "wells fargo fail story", sorry Wells Fargo Casper Wy. so my friends check did indeed get cashed after talking to 4 employees. what a hassle, never in 50 years have I had a bank decline cashing a payroll check drawn off their own bank. crazy..........

• D

  David Chappell
  1

  This shows up if you are looking for an ATM. If there is an ATM here it's in the bowels of the building. I didn't even see a human teller, just an empty teller station.

• J

  Jo Ann Loveland
  5

  Everyone here in Casper has been awesome. We move around the US for husbands job and they treat us like we’ve been with them forevermore

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Jo Ann. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social