Wells Fargo Bank E Main St, Macungie

Wells Fargo Bank Reviews

• D

  Douglas Persing
  1

  My partner and I decided to set up business account but so far, experience is just horrible. We are still waiting for them to open an account while my checks are racking up, to the point where i decided to switch to pnc. Also they almost never answer calls and asked to change an appointment. Few days later and they still have not do it! I never had unpleasant experience with bank until this! I WILL NEVER USE WELL FARGO EVER AGAIN.

  Response from the owner

  Hi, Douglas. This is not the customer experience we strive for, and I hope you’ll accept my apology. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• D

  Derek Mazar
  1

  Worst bank ever. Can’t fix anything and put you on hold and nothing gets solved. Switching to a local bank

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• W

  Wayne Yechimowicz
  1

  I concur with Douglas Persing, one of the reviewers here. We applied for a business account back in late May, and between the two representatives we worked with, it was difficult to get ahold of them on the phone, and three months later in late August, we still hadn't gotten anything done yet and the checks were just piling up. Just for contrast, we applied to PNC in August, and they got us set up with our own business account within one day. I don't know what the problem was... but I sincerely hope they have improved since then, but as I work in customer service, I hate seeing other businesses delivering a bad experience when they could definitely be doing so much better. Edit: Posted this review under the wrong account.

  Response from the owner

  Thank you for taking the time to detail your experience. To ensure I’m able to look into this matter and forward your feedback appropriately, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Justin Z
  4

  Nice staff talked too me while my father was occupied doing something a bit slow in there.

  Response from the owner

  Hi, Justin. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• N

  N T
  5

  I used not to like this branch and drive 20 extra minutes out of my way so I don’t have to deal with the manager there (M) I’m so glad They have new manager there, Nicole is very helpful and very knowledgeable, she even called to follow up after my visit, great staff as well. One happy customer!!

  Response from the owner

  Thank you so much for sharing these details with us. I’m happy to see you enjoy visiting this location. If you have any questions or concerns, feel free to contact us at [email protected]. Be sure to include your full name, phone number, and Google username (no account numbers). -Jessica, Wells Fargo HL Social

• P

  Photis Zographou
  1

  Waited 45+ minutes to see a banker to close my account without a single acknowledgment from her about wait time. Spent time talking to her previous customer for 15 minutes before actually handling any business. Happy I’m closing my account with Wells Fargo because I’d never want to step foot back in here.

  Response from the owner

  I understand your time is valuable, Photis, and I apologize sincerely for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• V

  Vinicius Trevisan
  5

  The people there are amazing! Friendly and courteous service. I highly recommend this branch.

• M

  Martha A
  1

  Terrible service. They only have one banker so expect your wait to be over an hour. Will not return.

  Response from the owner

  This is valuable feedback, Martha. I'm very sorry about the slow customer service at this branch. Please email [email protected] with your username and more details about your visit (no account numbers). Also, please mention you posted a review on a Wells Fargo location. I look forward to the chance to review your experience. -Janet, Wells Fargo HL Social

• O

  Ozzie Ekren
  1

  Bad customer service!!! They don't know what they doing. They should had experience banker