Wells Fargo Bank W Apache Trl, Apache Junction

Wells Fargo Bank Reviews

• S

  Sarah B
  1

  I went to open a checking and savings account and Kevin in account services was very rude and unprofessional. He upset me so much that I left and went to another branch. I do not recommend this location.

  Response from the owner

  This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• E

  Estela Wilkinson
  5

  Came in to replace my debit card due to unauthorized activity, I was a little disappointed that they stopped doing temporary cards, But this quickly changed because Allan helped me with ordering a new card and installing my digital wallet something I was very hesitant to do. He also helped with submitting a claim after having some small talk about a recent trip and debit transaction something he did not have to do. He was very courteous, fast and efficient. He made the 20 min I spent at the bank one of the best experiences ever. Great Job Wells Fargo for having amazing employees like Allan working for you!!!

  Response from the owner

  I’m glad to read you had such a wonderful experience working with our banker. Thanks for the great feedback. -Shaun, Wells Fargo HL Social

• K

  Kaitlynn Nelsen
  1

  If I could give this branch zero stars I would. I guess they are understaffed because it takes an hour to do anything at this bank. The drive through tellers think they work at dutch bros and like to chat with customers for 10 minutes instead of just doing their jobs and handling business. Every time I come through the line it's a 30 minute wait. Save your time and avoid this bank

  Response from the owner

  Thank you for your detailed review, Kaitlynn. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• A

  Aliko BeLazy
  5

  So I got Pat and went into simply cash a check and I do not have an account with Wells Fargo. She asked for two forms of ID I had an ID and a copy of my social she was happy to take it but informed me to try to bring the original copies. She cashed my check with a smile. No hassles. I'd say if you get Pat she's a good tell her and you're lucky to have her.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Pat. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• H

  Honda Ryda
  1

  Drive up services only??? Don't even try and blame tye B's on covid. If you need more employees it's a simple equation. Offer better pay, hours, working conditions and benefits. The people will come.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• L

  Logan McClincy
  1

  Lived near this branch for years but regularly do my banking at a location in Tempe, because this branch has never made a single transaction without making at least one mistake

  Response from the owner

  Thank you for your detailed review, Logan. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• D

  David Prian
  5

  My first experience with this bank, particularly this location, was great. Cheri was very helpful and extremely knowledgeable. She explained our options in a way that was easy to understand; no fluff, no bait and switch, no ambiguous offers. Thank you, Cheri.

• M

  Marissa Fallas
  5

  Lawrence is great! We had returned check and and issue due to the ATM. (Don’t use an atm if you want to deposit money that you need quickly) however, he made phone calls to the various places and stopped us from having to wait days for our money! He also put up with my less than friendly attitude, very professionally. Keep up the good work!

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience with Lawrence. Thank you for taking the time to share this with us. -Janet, Wells Fargo HL Social

• E

  Eric S
  1

  Been coming here for years, easily the worst branch Wells Fargo has.

  Response from the owner

  I’m sorry to see you feel this way, Eric. Please email me at [email protected] with your full name, phone number, mailing address, Google username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• S

  Shaleece Baptiste
  1

  Since you have to make an appt several days out I called and talked to a banker... He was EXTREMELY rude... Didn't know how to communicate what he was trying to say... And when I pointed out how he was being rude and asked what his name was all the sudden he could hear me and hung up...

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social