Wells Fargo Bank Idlewild Rd, Matthews

Wells Fargo Bank Reviews

• H

  Hossein Javadi
  1

  on may 3th between 9 and 10 am I went to this branch I needed to talk a banker , I sat down about 15 minutes , nobody came to say anything to me , then I left , sorry bank , bad bad bad

  Response from the owner

  Thanks so much for your feedback, Hossein. I truly apologize for the inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• R

  R Pery
  5

  I had to do a review after visiting this branch for the first time. The banker Kaitlynn was very friendly and helpful and really just made me feel like I had traveled back in time to when customer service really mattered. This branch had a really personable and genuinly friendly feel to it. The tellers were very friendly and smiling even the ones I didn't ha e contact with. Too bad I live so far away or this would be where I do all of my business. Thanks ladies for the great experience! Rona

• E

  Elisa Park
  4

  The first banker disappeared 3-4 times which the manager excused on her behalf later. The banker wouldn't want to make mistake nor provide a less than vague answer, but I would have appreciated if the banker kept her courtesy with client and check with client whether I would be okay to invite the next room banker, Fabian who has better expertise on the CC.

• U

  Ubaldo Devaro
  1

  Ridiculous that this branch is closed 12 months now while all others, plus everything else, are opened up again. Even schools. TWELVE MONTHS. I am no longer a customer. If I have to go across town to get to your closest branch to me then I will chose any number of banks in that same area and that is what my family did and many others in my area have done and are doing. This is how you lose customers.

  Response from the owner

  I apologize for any frustration, Ubaldo. As an essential business, we strive to remain open where we can to serve you. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. If you’d like to discuss any concerns, please feel free to email us at [email protected] (no account numbers). -Nick, Wells Fargo HL Social

• R

  Random Rangoon
  3

  Three stars only because one of the bankers (Katelyn) I believe her name was, was very nice and helped me with what I needed. As for the management here, it's really not great and seems like a manager from a McDonald's.

  Response from the owner

  I'm very pleased to hear about your experience with Katelyn. However, I’m sorry to hear about your management concerns. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Nick, Wells Fargo HL Social

• A

  Artem Tokarev
  5

  Fabian Szarko did a fantastic job! Helped me out with everything ! Super appreciated the business with him ! He even stayed extra time after they closed just to resolved the issue that I had ! Thank you again

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Fabian. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• B

  Brittany L
  1

  Unbelievable that this branch has been closed for so long. Every other business that isn’t even as important as a bank is open. I am in the process of changing banks because of this branch.

  Response from the owner

  I apologize for any frustration, Brittany. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. If you’d like to discuss your concerns, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social

• J

  Janine Leonard
  3

  This was a good bank when it was open. So tired of driving 20 mins to get to a bank now. Time to re-open now.

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. To ensure I can forward your feedback to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• L

  Lucas Chen
  1

  I wanted to change some coins, but they asked me to show their card. Why?

  Response from the owner

  I'm sorry you were upset after visiting this branch, Lucas. Could you email me at [email protected] with some details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• S

  Sanka Muzikant
  5

  Customer service is great. Always courteous and helpful.