Wells Fargo Bank Se Sunnyside Rd, Clackamas

Wells Fargo Bank Reviews

• W

  Wolfgang Huhn
  5

  Competent professionals that get the job done fast and accurately (minimal lines, if any are at this location ) make for a pleasant banking experience.

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• A

  Amanda Derby
  5

  I had the best experience at this branch. I brought my 19 month old in with me so naturally he was all over the place. One of the women working there cane over to us and gave my son a toy to keep him distracted so that I could catch a break. When I left the bank the gentleman helping me held open all the doors on our way out so that I could carry my son and not worry about trying to open doors. This was going above and beyond in my opinion. Best customer service I think I’ve ever had.

• k

  kenneth brummer
  1

  They change their hours like a kid that's potty training changes their underwear. Pour management skills to help a customer in need on Saturday November 14th and refused to make a appointment to close all accounts with them for asap

  Response from the owner

  Thank you for taking the time to detail your experience. To ensure I’m able to look into this matter and forward your feedback appropriately, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Jay A.
  1

  Very bad refinance experience. First time refinancing and loan officer Alison Lee had called me back after sending an inquiry on the WF website. I tried to stick with WF because they bought out my loan from my initial lender. Alison had pressured us into locking in saying the rates have gone up multiple times in the last 24 hours. Her tactic worked so we locked in. Next day, rates went down, then stayed down, and continued go down even more. We were told we should get approved and our file looks great. We were initially to allow about 6-8 weeks tops to close and this was early September. As we move forward, our loan processor Matthew McIntosh contacts us and says to call him back to confirm some things before moving forward. We called him back several times and even responded to his email but never got a response until finally a week later via email which he did not address our question. By the way, the loan officer was super responsive up until we got the loan application in. Once that happened, communication seized until we advised of a much better rate else where. Not to mention, we were then told our refinance would close late December after Christmas which was well beyond the 6-8 weeks. Thankfully, we got a much better offer to refinance at another bank and thank God we were diligent. We sent emails to our loan officer and processor explaining why were backing out and moving on else where - better rate and better customer service and much quicker closing time. Our loan officer understood and we thought all was good. Almost 2 weeks later we receive a letter in the mail saying our loan refinance application from WF had been denied for reasons that were not mentioned during our initial conversations and review. Why even send us a denial letter if we backed out first and your folks said all was good? Well this review is my answer to that very question. Be professional, cordial, and please do not lie to your customers (oh, there's more I can add but will not). To those of you contemplating to use WF and are reading this - look elsewhere, there's much better options.

  Response from the owner

  I'm truly sorry for the experience, Jay. Let me look into these concerns for you. In an email to [email protected], please include your full name, Google username, phone number, and address (no account numbers). Be sure to mention this review in your email. Thanks in advance. -Liz, Wells Fargo HL Social

• M

  Mia Li
  1

  Staff is unprofessional. I called and someone immediately answered, and started talking about some rather random and personal information (likely thinking I was another customer). I had to stop him and let him know. And then when he realized, he didn’t apologize and asked me to wait for another person. He just put me on hold immediately. After waiting for 10 minutes I wasn’t sure if he was going to come back so I hung up and called again. This time a girl answered and her attitude and tone was as if I was bothering her from her lunch break.

  Response from the owner

  I'm truly sorry to see this, Mia. Let me look into what happened and do my best to address your concerns. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention this review in your email. Thanks. -Liz, Wells Fargo HL Social

• G

  G A
  1

  After waiting good amount of time, seeing other customers comes and goes, and two bank employees, the manager says: sorry, for unkown reason we can't make the transaction for Canadian dollars... Really? Wasted my time for unkown reason?... So I went to another Wells Fargo on 82dr, Clackamas... The story continue in another review on that bank, see you there.

  Response from the owner

  I've read both of your reviews, Ghassan, and I apologize sincerely for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. I’ll do my best to assist. -Casey, Wells Fargo HL Social

• M

  Maria Ferry
  1

  This branch is horrible. I went in and submit the change of address form on the safety deposit box. They did not change the address and did not call when the fee was Past Due. Instead of calling and let me know, they chose to opened the box and throw away my sister stuff. Talked to Manager, not helpful at all. Terrible branch, no wonder it has so much turn-over at this location.

• R

  Robert Hartshorn
  1

  On hold for an hour then transferred to multiple wrong departments then disconnected. Trying to open a new account but they are making it impossible for me to work with them.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Ryan Nunnery
  2

  I don't like how the managers hover over the bank tellers. It makes me uncomfortable just as a customer, and I'm not even the one being micromanaged.

• M

  Marit Hickman
  1

  They lie when they claim there's a teller for each lame of the drive through.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social