Wells Fargo Bank Hardy St, Hattiesburg

Wells Fargo Bank Reviews

• M

  ML Williams
  1

  Drive through has been our only option for the most part of the year as to our busy lives(where is are the customer service these day) . The management sees the large drive through lines but they have only one person at a time( inside their glass overseeing everything). Handling the drive through and one handling the walk-in(micromanagement) . we are not blind and deserve better. time to shop for a financial facility that is passionate about my business

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to connect you with a specialist who can thoroughly review your concerns. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• C

  Chase Chapoton
  5

  Everyone is super nice and helpful. Especially Mrs Alexis‚ who helped me set up my bank account.

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Alexis. I've made sure both her and her manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• K

  Karen Sheppard
  1

  Wells Fargo is my bank, I came to cash a check and ask a few questions but not allowed inside. I called a few times but never got a answer. If you won't let people in at least answer the phone. I don't like going through the drive through.

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• M

  Marcos Cordero
  1

  Ok that was enough. I have to clock out early from my job to run all the way from 49 to old hwy 42 where I have my other shop and pickup the money that was made from the company I have contract with and deposit ones a week. 5 on the dot people are closing. This is awful it happen to me 5 times and because the last ligh and the bank in front of me now I have to ask permission ones more to get off early. Why I don't get more time just for the fact I get more money deducted. It will be my last month working with this company and I get close the account.

  Response from the owner

  I'm truly sorry to see this, Marcos. Allow me the opportunity to address what happened during your visit to this location. Without sharing account numbers, please email [email protected] with your phone number and address. I look forward to assisting. -Liz, Wells Fargo HL Social

• R

  Ryan Weible
  4

  Courteous and reliable staff always have me in and out quickly. Of course I'm 100% understanding that there are many people who choose to bank with this branch and sometimes it seems like they all choose to come in at the same time, lol. Even though at times they are swamped, the staff here are excellent at their job and always leave a positive impact on my day. Thanks ladies and gentlemen!

  Response from the owner

  Thank you so much for sharing these details with us, Ryan. I’m happy to see you enjoy visiting this location. Have a great rest of your day! -Nick, Wells Fargo HL Social

• S

  Samuel Wood
  5

  Will Toney helped me and my wife open up new accounts even though we came in near closing. Put him in a tough spot at the end of a workday, but he was extremely helpful and cool and assured us it was no problem at all. 10/10 would recommend doing business at this place with people like Will working here!

  Response from the owner

  Hello, Samuel. I’m happy to see Will was able to assist. Thank you so much for this feedback and have a great rest of your day! -Shannon, Wells Fargo HL Social

• t

  tony guin
  1

  Truly the worst case of professionalism. Lacking is saying it mildly. Especially for a bank. I'm truly thankfull it's not the branch I normally do business with. What ever happened to going above and beyond your ability to satisfy your customers, who are the sole reason of a banks existence, from a business to a single individual. I went in to get a check register, which is something that should be set out for the customer to get themselves. But there was only one teller for the drive through and one for the lobby. I was standing next to 2 loan officers sitting at there desk. There was 5 people in line. I did not have time to wait just for a register. So I asked the loan officer if they had a register. He wasn't busy, he was waiting to go to lunch. He tells me the teller can get me one. I know they have them for when someone opens an account. I just walked out. Everyone I know that is also a Wells Fargo customer will know about this branch. YYour people need to be trained better. I guess it was below his pay grade. Thank you.

• G

  Gerren keys
  1

  Very very rude people. Avoid this bank if possible. What's even worse is if you don't have an account with them there is no way to report or file a complaint to the main office.. I've called this bank 10 time trying to speaker with the manager. But it's say no one is available to answer the phone everytime Really poor customer service 🤔

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Jeremy Barrow
  3

  Used to he a great bank in Hattiesburg but now both ATMs seem to be down all the time. As a tipped employee who worked overnights this save me so much trouble, but now its doesn't seem worth it. Might be switching banks soon because of this.

  Response from the owner

  Hello, Jeremy. I apologize for the ATM issues at this branch, as I understand how frustrating that can be. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• B

  Brianna Hopkins
  1

  Rude bank teller. Don't go when they are near closing.

  Response from the owner

  Hello there. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social