Wells Fargo Bank Parkhurst Plz, Ashburn

Wells Fargo Bank Reviews

• M

  Matt Miller
  5

  Not a customer of Wells Fargo, but needed some assistance. Michelle and the other associates were very professional and helpful. I had called ahead, and Michelle called back in a timely manner, and was clear with how they would be able to help.

  Response from the owner

  Hi, Matt. It’s wonderful to see that you had such a positive experience with Michelle. Thank you for taking the time to share these kind words. -Nick, Wells Fargo HL Social

• S

  Seth Martin
  1

  While this isn't a reflection on the bank itself it would seem to be the call service the use. A person calling from this banks number called the business I work at, in an entirely different state, and was rude with my coworker and myself when neither of us were willing to provide details on my manager. She was aggressive, pushy and entirely unprofessional to the response of leave your details and we will have her contact you. Absolutely the worst interaction I've ever had with someone representing a business.

  Response from the owner

  I'm very sorry to learn about your phone experience, and I want to ensure your feedback is addressed. Please mention your review, full name, phone number, Google username, and address in an email to [email protected] (no account numbers). Thanks so much. -Jessica, Wells Fargo HL Social

• J

  Joshua Graves
  1

  Understaffed and service manager doesn't understand the idea of service. Walked in before 4 on a Thursday to get a temporary debit card because mine was compromised. Three people TOTAL working the drive thru, the lobby teller, and relationship banker. Wait ten minutes, teller tells me the other 2 can help me and to have a seat. I wait for a few minutes and the guy comes over and I guess overheard that I needed a temporary card. I give him credit for coming over to approach me to tell me the service manager was gone and the cards were locked up. Why have hours til 5 if you cant even execute a simple banking issue? Especially when this was the only option given to me over the phone. I took time off work to handle this and quickly realized why i almost always mobile deposit bc any other time I have gone in this branch the wait times are silly especially considering the small number of patrons in the bank at one time. Will be changing banks asap.

• N

  Nathan K
  2

  Very friendly people, but they need training. No one at the bank, including the manager, nose how the credit score on their own website is made. I will be switching to a new bank with more knowledgeable employees.

• J

  Judith Hernandez
  1

  I went to try to get a temporary debit card they told me that they were book all they,, some one else came and they help the but I wait more than 30 minutes because I was doing some deposits from work and from that time they didn't get any costumers , but said they were super busy, that's not a good costumer service. I'm so disappointed 😞😔

  Response from the owner

  Thank you for your detailed review, Judith. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• V

  Victoria Hale
  1

  I walked in to get a document notarized. There were no customers besides myself in the bank, but there were multiple bankers. I was told there was an appointment right now and I'd have to call or go online to schedule. I waited outside trying to schedule online and no appointment ever came by.

  Response from the owner

  Hi, Victoria. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• B

  Billy Martin
  5

  I've always found service to be the best at Wells Fargo. They seem to go the extra mile to make sure I'm happy with the transaction. Best bank I've ever dealt with.

• M

  Mike McKenna
  1

  One teller, 4 others sitting around. 30 minute wait.

  Response from the owner

  Thanks so much for your feedback, Mike. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• E

  E Daich
  5

  These brunch has wonderful staff super friendly and nice costumer services. Also they resolved any questions. Thanks Guy’s

  Response from the owner

  It’s wonderful to see that you've had such positive experiences with our branch associates. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• C

  Courtney Burke
  1

  They charged me double for a large cashier's check which ran my balance into the negative. It took over half a day to get this fixed.