Wells Fargo Bank Sepulveda Blvd, Torrance

Wells Fargo Bank Reviews

• D

  Darlene D
  5

  I needed to take care of some financial transactions. With the particular transactions that I needed to do, I needed to talk with an advisor. So I called and made an appointment. Come the day of my appointment, I called to see how long the appointment would be because I needed to be somewhere right after. The person I spoke to said it'd take about an hour and said I could come in 10/15 min early if need be. This was great, so I arrived 10 min early and could be seen right away. The branch manager, Alan, helped me right when I arrived. He went over everything very Thoroughly, and he answered all of my questions. I will definitely come back to work with Alan with my future financial needs. I also was able to leave with the timeframe and made it on time to my next destination! It

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Darlene. It’s wonderful to see that you had such a positive experience working with Alan. I will make sure this feedback is shared with him and his manager. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• m

  mashanna bradford
  1

  I agree with the other customer's comment regarding if your first language is English, and the lack of diversity with Wells Fargo employees. This branch only seems to cater to and hire Mexicans along with other branches as well. It is extremely rude to cater to one language, which is Spanish, instead of having diversity. That is why I no longer bank with Wells Fargo, not to mention their poor service. Everyone, trust me Chase is a much better option, every since I switched I've had the best experience!

  Response from the owner

  Thank you for your feedback, Mashanna. To ensure I can forward this to the appropriate team, please email [email protected] with your Google username and more details about your visit (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. -Shannon, Wells Fargo HL Social

• D

  Diana
  5

  I always have a positive experience as a customer and the employees are always friendly and helpful. Keep up the good work ! Also, why is it that Europeans are not hung up on just speaking 1 language? Yes, we should speak English, but there was a recent study that bilingual people use their brain more. Let's get on the Rosetta Stone or Babble people!!! I know that I earn more money because I speak 4 languages. Gracias!

  Response from the owner

  Thanks for taking the time to share this with us. We appreciate the feedback. -Janet, Wells Fargo HL Social

• f

  fuchee vang
  1

  Wells fargo normally great customer service.. not here. Asked if they could find some way to help me clear a check issued by my direct deposit enrolled employer. Told me no way to do it, I would have to wait 7 days. What's sad is they had the power to help me and they refused after several attempts of me asking nicely. How do I know they could've helped me out and didnt?? Went down the street to a more "upscale" wells fargo branch. Told them the same story and they went completely out of their way to help me clear that check overnight!!!! Wells fargo get you branches on the same page! This is sad, I'm mad but happy at the same time? Haha

  Response from the owner

  Thank you for the detailed review. I'm truly sorry you didn't receive the customer service you expect of us, and I want to thoroughly review your experience. Please email me at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• L

  Lisa Thor
  5

  I get child support checks and I don't have a second id but they allow me to use my ebt card as a secondary, I love how nice they're and respect they're towards me when I go in. They don't make me feel any less then others. Thank you guys keep it up.

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Lisa. We appreciate your feedback! -Shannon, Wells Fargo HL Social

• A

  Anna Phillips
  1

  If your 1st Language is English please DO NOT DO BUSINESS WITH THIS BRANCH. Highly incompetent at any problem solving defensive combative and dismissive. Their Anti Customer attitude is manifested by their reckless abandon. The Manager is lazy just prances around with a stupid stoic expression on a power trip. And they are constantly hustling you to open accounts with them. That's their preferred way of problem solving. I have been a Wells Fargo Customer from 2008 and I have never seen anything like this. I had an instance that instead of trying to assist me the Manager I believe Laticia put an account alert as her way of resolve which was overriden with an apology from the Long Beach Branch on Ocean. My checks were deposited with instructions to return for a restructuring of my account. How rude and malicious of that Manager at Sepulveda Branch Torrance. They can keep their dreadful branch.

• S

  Sonia Ixta
  1

  No stars for this bank. How do you go from full service to service by appointment. And I'm now here at the door and a staff employee just said they are close till December. I told her they should update the post on the doors.

  Response from the owner

  I apologize for any frustration, Sonia. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social

• A

  Alex Fernandez
  1

  How do you have only 2 bank tellers but with so many teller windows so ridiculous that customers have to wait in such a long line because they only wanna have 2 tellers help people

  Response from the owner

  I understand how this would be frustrating, Alex, and I apologize for the experience. Your concerns are important and I'd like to forward this feedback to the appropriate team. Please mention your review and Google username in an email to [email protected] (no account numbers). Thank you. -Nick, Wells Fargo HL Social

• H

  Heather Jurado
  5

  Lines are generally short compared to other branches. Service is given with a smile from all the employees. Five stars easily.

• M

  Mj
  1

  Worst service I’ve ever had! The lady checking people in was very racist and didn’t want me to do anything even though I could telling me there’s no Wi-Fi even though it says it has Wi-Fi and everything else! Very bad business

  Response from the owner

  Hi there. I'm very sorry to learn about your experience with the Wi-Fi and team member at this branch location. Please email [email protected] with your username and any other details you'd like to include (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I appreciate your feedback and want to be sure it's forwarded appropriately. -Janet, Wells Fargo HL Social