Wells Fargo Bank US, New Port Richey

Wells Fargo Bank Reviews

• G

  Gabriella Palumbo
  1

  I'd leave zero Stars if I could, this Banks has taken so money from My Husband & I and are continuing to screw us over, Wells Fargo closed our Business account where we Receive thousands of Dollars every month & they decided to close to Account after 4 years with ZERO Notice! 2 days before the 1st & the day we were supposed to receive our deposit from our Business..Thousands of Dollars, they closed the account without any notice so once our money was Dropped the account was Closed so we have no Access to our money, so we can't play rent, can't pay our bills and can't buy groceries which we DEPEND on that money & Wells Fargo can't tell us where our money is or how we will receive it, we have Tried going into the Branch, we have tried calling and everyone has been Rude with us and can't tell us where our Momey is or when we will receive the Check, they have also put us into the NEGATIVE with overdraft fees even though we deposited multiple checks into our account..they tell us that have to place our checks on hold and don't have an Answer as to why...its ridiculous and We would like to close our accounts here but I NEED MY money!

  Response from the owner

  I’m truly sorry for the experience you’ve had with us, Gabriella. Allow us the opportunity to review your concerns. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• D

  DC B
  5

  I had a great interaction with the staff today. I neede some money to transfer between bank accounts for my son today. The staff at the desks helped me to get it done quickly because I had to finish by 5PM. One of the bankers went abouve and beyond. Even though her day was supposed to be finished she stayed to help me. I wish I had remembered her name to help her personally; however, I did not get it. Excellent job and great customer service.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us. -AJ, Wells Fargo HL Social

• R

  Rosalee Latham
  1

  New mother with infant, someone makes charges on my debit card, i dispute and get new card and get locked out of my account, my online banking and every way to log in. Called spoke to JOHNATHON, extremely rude and spoke over top of me the whole entire time. Even if i was mad he shouldve continued to provide accurate customer service. Instead he decided to display his attitude as well. Considering moving bank's if this is how their employees handle customers

  Response from the owner

  Hello, Rosalee. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• R

  Ryan W (Bboy Roach)
  1

  Worst bank ever, whenever I deposit a check I am told that half will be deposited instantly, and the other half would be deposited after one business day, but here I am 5 days after depositing my check and it still hasn't went into my account, and I'm just racking up late fees with my landlord because I need to pay rent.. whenever I call customer service they tell me there's nothing they can do for me.. this happens all the time.. I go into the bank to tell them and they didn't even seem to want to help me, they just kind of gave me that "sorry for your luck" vibe..

• P

  Patrick Smith
  1

  Every time I go in here, no matter how much I try to make things a quick trip to get something, done like replace a card, I am grilled for financial information and pushed to open new lines of credit. They keep telling me that they are no longer incentivised to push clients to open new accounts, like over and over, and yet they still tried to sell me their secured card three times after I said my first "No thank you" and have told them I was not interested with every visit I make. They take notes about every visit you make, so why not write a note that says "DOES NOT WANT NEW LINES OF CREDIT". I'm going to find another bank, because this is not the banking experience that I want.

• B

  Brandy Phillips
  1

  I've never received such belittling and disrespectful customer service as Wells Fargo, more specifically a horrible lady named Becki. Who was rude, rushing and demeaning towards my mother, who came in to open an account...

  Response from the owner

  Hi, Brandy. I'd like to thank you for your detailed review and apologize for the customer service you've received at this branch. Please email me at [email protected] with your Google username, and be sure to mention your review on a Wells Fargo location (no account numbers). I'll make sure your concerns are forwarded appropriately. Thanks again for your feedback. -AJ, Wells Fargo HL Social

• S

  Steven Jeanclaude
  5

  Very friendly and helpful staff. I've been with this branch almost 10 years.

  Response from the owner

  I appreciate you taking the time to share this with us, Steven. It’s wonderful to see that you’ve continually had a positive experience at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• T

  Tijana
  5

  I waited very long, wasn't greeted. But they did help me expeditiously.

  Response from the owner

  I'm very pleased to hear you were helped, Tijana. However, I want to be sure your wait time and customer service concerns are addressed by the appropriate teams. Please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Janet, Wells Fargo HL Social

• C

  Christopher Allison
  1

  Go to a different branch. The staff was not helpful and very rude to my friend and because of that she's changing bank's.

  Response from the owner

  I'm disappointed to learn about your interaction with some of our team members, Christopher. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• T

  Timothy Huff
  5

  These are some great folks with great knowledge of investments and privacy is #1

  Response from the owner

  Thanks for taking the time to share this with us, Timothy. We appreciate the feedback, and we are always here to help. -Jessica, Wells Fargo HL Social