Wells Fargo Bank S Oxford Valley Rd, Fairless Hills

Wells Fargo Bank Reviews

• P

  Patrick Murphy
  1

  Teller manager decided to put an extended hold on a check without asking any clarifying questions. Took the check to another location that deposited with no hold. Dude was on a power trip

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• D

  Dominic Spencer
  1

  I won't be going to this wells fargo ever again. on 03/12/2021 at about 1:45pm. I was in the drive thru to cash a check, and was told to come inside while other customers in the drive thru was helped. I don't know if I was being profiled or what. As I went inside I was charged a 7.50 fee to cash my check from planet fitness that had wells fargo as the bank on the check. Claiming it was a business check. The clerk kept talking about joining with them but I had issues with wells fargo in the past so that would of been a no go. The wells fargo in trenton do not charge non customers any fees, just as long the check is from their bank they'll cash it. So thanks alot wells fargo on oxford valley road for giving me a hard time. I won't be recommending you to any of my peers and I will not be rejoining in the future.

  Response from the owner

  I'm sorry to learn about your experience at this location, Dominic. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• A

  Adam Boyd
  2

  I contacted their toll free number and the local branch about identity theft and got a very underwhelming response. I called the local bank for an appointment over a week ago. Someone took my info and said they would get back to me. Didn't happen. Now they want to raise their fees. I think it's time for a new bank.

• D

  David Anthony
  1

  I went there yesterday around 5:50PM I understand they close at 6 but I had never seen anyone try to rush people out of there so fast!!!!!!! I went there with a company check to cash, and for some reason the teller told me he has to get the manager. The tellers name is Dejuan. He was actually very friendly. The manager on the other hand was very rude and I felt very rushed and wanted an understanding to why I had issues with my check. Deff left there with a unpleasant experience. This is the reason why I won’t bank with them. They need to offer better costumer service!

  Response from the owner

  Hello, David. This isn't the customer experience we strive for, and I want to be sure your concerns are addressed. Please email me at [email protected] with some additional details regarding your review along with your Google username (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thank you. -Nick, Wells Fargo HL Social

• R

  Robert Atkins
  1

  I opened 4 accounts in 2014. They closed all 4 and opened 4 more without my knowledge. July 1, 2019 I deposit $22,000 in 2 checks that never showed up in my account. I call the customer service line and am told on July 7, 2019 that there's been no deposit and there's nothing showing for my deposit even though I HAVE THE RECEIPT! HOW DARE YOU PEOPLE COMMIT FRAUD AND THEFT BY DECEPTION! ANOTHER LAWSUIT TO BE FILED AGAINST YOU TOMORROW!!!!

  Response from the owner

  Thanks for bringing this to our attention, Robert. I apologize for the experience and would like to take a closer look into your deposits for you. Please send me an email at [email protected] and mention your review and Google username (no account numbers). Thank you. -Adam, Wells Fargo HL Social

• J

  James
  1

  The worst customer service and they have so many fees! Would highly avoid it!

  Response from the owner

  What makes you feel this way, James? Please tell me more about your experience at this branch in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Janet, Wells Fargo HL Social

• V

  Vince Yup
  1

  I wish i was reading all the reviews before i went not even 1 star

  Response from the owner

  What makes you say this, Vince? Please email me at [email protected] with your Google username and some details about your visit (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. I’d like the opportunity to address your concerns. -Shannon, Wells Fargo HL Social

• M

  Matus Papac
  1

  After I told them to close overdraft on my account, I was still getting hit with overdraft

• B

  Bobbye Defelice
  1

  The worst bank rude employees. Always a long wait.

• G

  Gary Fair
  5

  Employees are always friendly and knowledgeable.

  Response from the owner

  I’m happy to hear you feel this way, Gary. Thanks so much for the feedback. -Janet, Wells Fargo HL Social