Wells Fargo Bank W Lake Pleasant Pkwy, Peoria

Wells Fargo Bank Reviews

• G

  G K
  1

  Walked into this branch to withdraw money. The teller looked at me strange when told her how much I needed. She then disappeared and came back with a serious, unfriendly supervisor (?) who didn't identify himself. He asked me for my phone number, and if there was anyone else on my account, while he & the teller looked at their computer with suspicion clearly on their faces. He asked to see my driver's lic., which I gave him & asked what I needed the money for... I said, "Is that a requirement for withdrawing my money?" He replied "No." and walked away. He never smiled once. I felt insulted. The teller also walked away without a word and I stood at the window for 3 or 4 minutes. The teller returned with a woman who stated she was the branch manager, but never offered her name. No smile. She condescending said, "We've had a lot of people taking out large amounts of money, and a lot of fraud. This is a VERY large amount; what do you need this money for?" I asked her, "Is that a requirement for withdrawal of my own money?" She replied with an actual sneer, "Yes." I told her I was buying clothes. She replied, "Oh, you're buying clothes with THAT much money!?" I WAS IN SHOCK. She then said, "Well, you have to understand that we can't protect you when you leave the building." WHAT!!!??? I thought they protect your money while in their care... not their customers when they leave the premises. I have never experienced this degree of Brown Shirt behavior at any bank; why this woman has been allowed to treat people this way and is still employed by Wells Fargo up till now is beyond me. I'm closing my account with Wells Fargo this week.

  Response from the owner

  I’m truly sorry to see this, and thank you for bringing your experience to our attention. Please know we take incidences like this very seriously, and I want to be sure what occurred during your visit is reviewed and addressed. Without sharing account numbers, please email [email protected] with some additional details, and be sure to include your full name, Google username, phone number, and address. Thank you very much for your time. -Casey, Wells Fargo HL Social

• R

  Ruth Gill
  1

  Went to this branch for notary service. First time We went we were old they didn’t provide a witness. Second time the notary stopped the process when witness was asked if she knew what she was signing said “no.” An absolutely unnecessary question. She did know because I asked but was caught off guard. Witness only have to be there to witness the signing and does not have to know the contents or purpose. I challenged their decision only to get stonewalled. Manager was not helpful either. Notary should know his job. Customer service is none existent. Never saw a branch so empty. Now I know why.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• t

  trinity Smith
  1

  If I could give zero stars I would, I have had many issues with them and this is my last draw. I know multiple people who have had issues with them. I got hacked in my bank account and got withdrawn -2000 and it had been 2 weeks and they still have excuses as to why I haven’t heard anything back. They are awful and will never get any new customers from me.

  Response from the owner

  Hi, Trinity. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Shane Everitt
  1

  Rushed to get into the Drive Thru lane at this branch across the street from my home. Pulled up to the window at 6:00. There were 3 people looking at me, staring me down. The shame of me wanting a service up until the point that they close, oh the travesty! Was told, "I've closed the lane sir, you have a good day." Seriously, you couldn't take 3 minutes to make the deposit? No wonder Wells Fargo's image is in the trashcan. Need to look at pulling all business from this bank and encouraging my family to do the same. Shame on the branch manager Brenda Revollar for not training her staff in the basic levels of customer service. If I ran my business like she does this branch, I'd be out of business.

  Response from the owner

  I appreciate your feedback, Shane. This is not the customer experience we strive for, and I hope you’ll accept my sincere apology for what happened. Please email me with your Google username at [email protected], and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• J

  John Moore
  5

  Best Wells Fargo Branch ever. I closed on an auto loan today and Broker Teri made it a breeze. Teri and her staff are seasoned professionals and made me wish all banks were this easy to deal with. Five stars.

• A

  Alex Fauth
  1

  More than one year post COVID and lobby is still closed due to “safety”. This is the only Wells Fargo in the area still doing this and it is just ridiculous at this point.

  Response from the owner

  Hi, Alex. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• H

  Hei Man Tsui
  1

  terrible customer service. Teri. E has an attitude, impolite and was not at all helpful. Both Teri and the manager doesn't seem to want to work at all. We went to the bank to open a checking and savings account. They turn us around and tell us to call phone bank or go online Will never go to this bank ever again.

• S

  Shahla DaNo
  1

  Terrible customer service So bad in this location the employees so slow and they don’t care about customer at all , I had wait for 20 minutes to see someone for saving boxes OMG they So Bad and don’t care at all No one come talk to you or tell you we will be right with you No one asking, I sow employee talking together but No one asking about customer Very bad , wish to change all the stuff , I Hope someone contacted me .

  Response from the owner

  Hi, Shahla. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• A

  Alisa McAllister
  1

  Worst First Bank ever!!!! I would never bank here again!!!! They are inconsistent with their rules and they might negotiate with you if they feel like it. Don't recommend them to my worst enemy!!!

• B

  Bryan Parker
  1

  Seriously I pulled up to the window at 5:01pm and they turned my away. Great customer service.

  Response from the owner

  Hello, Bryan. I'm very disappointed to hear this location closed for the day without assisting you first. I hope you'll accept my apology and allow me to look into what happened. Please send me an email at [email protected], and be sure to mention your review and Google username (no account numbers). I'll begin looking into this as soon as I receive your email. Thanks so much. -AJ, Wells Fargo HL Social