Wells Fargo Bank Douglas Blvd, Roseville

Wells Fargo Bank Reviews

• C

  Colleen Modglin
  2

  The branch does not answer the phones. I made multiple attempts in the last month to no avail. Had to wait in a long line at the teller just to make an appointment. Now I have to wait another week. This branch is understaffed.

  Response from the owner

  Hi, Colleen. I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• S

  Slava P
  1

  Hard to imagine that things have changed this bad! Covid or not, a constant shortage of staffing leaves bad taste on clients and prospected clients. Things are definitely not the same for WF, and it may be a long while before they can back to normal. An alternative bank is a good option!

  Response from the owner

  I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• S

  Shaunna Inca2
  1

  I went to the Wells Fargo branch located at 2000 Douglas Blvd in Roseville to open a new account. I was told the only person who could help me was Felipe who was in the back. Mind you, there were 3 other bankers sitting around chatting with each other as well as 5 tellers who also were not busy but was told I had to wait for Felipe. After standing there for 15 minutes watching all of the employees chatting with each other, Felipe came out from the back. He did not even come over to tell me that he could not meet with me. Instead he sent an employee over to tell me he had other appointments and I would need to go to another branch or make a future appointment. It was the rudest customer service. Went down the street and opened the account at another Non-Wells Fargo bank. Note: Wells Fargo was the bank who was caught opening accounts for customers who did not even know in order to make their sales quotas but here I had a legitimate account to open and could not get help. HORRIBLE CUSTOMER SERVICE

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• R

  Rey Jaraba
  5

  Honestly have only been inside twice in the past 10 years. Both to start up my kids accounts. Both times were fairly quick and got someone to help me out within 2 minutes. I've been a customer for over 15 years and I have no complaints. This location is the closest to my house and in a nicer area than the Sunrise Blvd branch. There's a Starbucks in the same strip mall so there's a bonus if you like Starbucks.

• A

  Angel Burgin
  5

  There’s no expire certain , it’s the wealth of abundance AND It rocks!!

  Response from the owner

  We appreciate your feedback, Angel. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• J

  Johnne B
  4

  Very nice Bank friendly staff and v err ry clean.

  Response from the owner

  I’m happy to hear you feel this way, Johnne. Thanks so much for the feedback. -Janet, Wells Fargo HL Social

• M

  Michael Aldrich
  1

  I've opened accounts with Wells Fargo on and off over the years. Basically get fed up with my bank, switch and then get fed up there and switch back. Every time they've told me they were setting up my accounts to be "monthly charge free", and every time there is a month or two of no charges before they suddenly start sneaking $13 a month service fees in...

• L

  Linda Rodgers
  4

  Long wait but in a perfect spot right by where I live

  Response from the owner

  Thanks for taking the time to review this location, Linda. Feel free to email us at [email protected] if you have any additional feedback. Be sure to mention your Google username and refrain from sharing account numbers in your response. -Casey, Wells Fargo HL Social

• S

  Sandy
  4

  I've been going to this Wells Fargo location for over 5 years...I've always had great service...today I went in to deposit a check.... there was a customer ahead of me, after the customer left, I was called to the window and nothing was sanitized (counter, key pad and pen) between customers...and I had to touch all 3...PLEASE help to prevent the spread by sanitizing...

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• E

  Eli R
  1

  This is the worst Wells Fargo in the area . The worst customer service the people that work there always have an attitude and they aren’t trained well .they don’t know what a business platinum account is and they don’t know a lot of stuff . Rude people.

  Response from the owner

  Thank you for your detailed review, Eli. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social